Jobs via Dice
Title: Desktop Support Technician
Location: Salem, OR Onsite Role
Duration: 6 Months
Description Provides technical support by telephone, remote access, and on-site to computer users statewide. Requests are logged into the computerized tracking system before escalation. Records solutions in the solutions database or other documentation. Communicates status of requests to affected parties.
Investigates and diagnoses computer‑related problems reported by division staff across the state. Assists users with unusual and complex issues that may be referred from lower‑level IS staff. Troubleshoots and resolves hardware issues, physically repairing hardware or remotely controlling computers and contacting software or hardware vendors as needed.
Key Responsibilities
Provide technical support via phone, remote access, and on‑site visits for users statewide.
Log, track, and escalate support requests in a ticketing system.
Diagnose and resolve hardware and software issues, including complex problems escalated from junior staff.
Perform system performance analysis and implement optimizations.
Install, configure, and upgrade computer hardware, BIOS/ROM, and software systems.
Collaborate with vendors for hardware/software troubleshooting and new technology evaluation.
Document solutions, procedures, and installation guides in the knowledge base.
Conduct hardware replacements and repairs (cards, memory, drives, etc.).
Monitor and maintain system compatibility, stability, and security.
Required Skills
Windows OS (installation, configuration, troubleshooting)
Active Directory and user account management
Network connectivity troubleshooting (TCP/IP, DNS, DHCP)
Hardware diagnostics, repair, and replacement
Remote support tools (e.g., TeamViewer, RDP, SCCM Remote Control)
BIOS/firmware upgrades and configuration
Imaging and deployment tools (e.g., MDT, SCCM, Clonezilla)
Enterprise antivirus, patching, and security software
Ticketing and documentation systems (e.g., ServiceNow, Jira, Remedy)
Soft Skills
Strong analytical and problem‑solving skills
Excellent communication with non‑technical users
Ability to manage multiple priorities and incidents
Collaborative work with vendors and cross‑functional IT teams
Detail‑oriented documentation habits
Typical Qualifications
Experience: 2+ years in enterprise desktop support or IT helpdesk
Education: Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Certifications (Preferred)
CompTIA A+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation (for service management)
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Software Development
Contact Thanks
Sravanthi Chanda Sr. Technical Recruiter & Bench Sales Recruiter
#J-18808-Ljbffr
Duration: 6 Months
Description Provides technical support by telephone, remote access, and on-site to computer users statewide. Requests are logged into the computerized tracking system before escalation. Records solutions in the solutions database or other documentation. Communicates status of requests to affected parties.
Investigates and diagnoses computer‑related problems reported by division staff across the state. Assists users with unusual and complex issues that may be referred from lower‑level IS staff. Troubleshoots and resolves hardware issues, physically repairing hardware or remotely controlling computers and contacting software or hardware vendors as needed.
Key Responsibilities
Provide technical support via phone, remote access, and on‑site visits for users statewide.
Log, track, and escalate support requests in a ticketing system.
Diagnose and resolve hardware and software issues, including complex problems escalated from junior staff.
Perform system performance analysis and implement optimizations.
Install, configure, and upgrade computer hardware, BIOS/ROM, and software systems.
Collaborate with vendors for hardware/software troubleshooting and new technology evaluation.
Document solutions, procedures, and installation guides in the knowledge base.
Conduct hardware replacements and repairs (cards, memory, drives, etc.).
Monitor and maintain system compatibility, stability, and security.
Required Skills
Windows OS (installation, configuration, troubleshooting)
Active Directory and user account management
Network connectivity troubleshooting (TCP/IP, DNS, DHCP)
Hardware diagnostics, repair, and replacement
Remote support tools (e.g., TeamViewer, RDP, SCCM Remote Control)
BIOS/firmware upgrades and configuration
Imaging and deployment tools (e.g., MDT, SCCM, Clonezilla)
Enterprise antivirus, patching, and security software
Ticketing and documentation systems (e.g., ServiceNow, Jira, Remedy)
Soft Skills
Strong analytical and problem‑solving skills
Excellent communication with non‑technical users
Ability to manage multiple priorities and incidents
Collaborative work with vendors and cross‑functional IT teams
Detail‑oriented documentation habits
Typical Qualifications
Experience: 2+ years in enterprise desktop support or IT helpdesk
Education: Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
Certifications (Preferred)
CompTIA A+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation (for service management)
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Software Development
Contact Thanks
Sravanthi Chanda Sr. Technical Recruiter & Bench Sales Recruiter
#J-18808-Ljbffr