Sunset Ford
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Service Manager Assistant
role at
Sunset Ford
Sunset Ford of St. Louis is hiring and seeking a full time
Service Manager Assistant or Service Administrator Assistant
to support our 111+ year dealership.
Customer service, vehicle throughput, and internal efficiencies are of utmost importance to us in our Service Department.
Job Overview The Service Manager Assistant or Service Administrator Assistant will handle all administrative tasks, document processes, and internal repair approvals; answer calls; assist customers with rental vehicles; coordinate shuttles and cashiering; and fill in where needed. Managed by the Service Director, Office Manager and General Manager, the role focuses on resolving and processing Ford warranty claims, assisting guests with vehicle pickup and payment, contacting unpaid claims, communicating with the manufacturer, and developing processes to improve internal efficiencies. The ideal candidate will have prior dealership experience or strong administrative, organizational, and customer service skills.
Responsibilities and Duties
Answer incoming customer calls and schedule service appointments.
Process and document repairs for company‑owned vehicles – Pre‑Owned and New.
Maintain and update all service and customer records as required by the manufacturer.
Process warranty related paperwork, ensuring proper documentation and criteria.
Keep abreast of factory recalls, announcements and procedures and update internal processes.
Reconcile unpaid warranty receivables, working with staff to obtain payments.
Resolve warranty claim corrections and charge‑backs timely.
Identify process issues or inefficiencies and help find or create solutions alongside managers.
Assist guests picking up vehicles.
Update vehicle repair status in shared Excel documents.
Qualifications
Data entry, office, or automotive experience.
Some automotive vehicle knowledge or understanding.
Ability to work in a high‑pace / volume environment.
Strong administrative, organizational and communicative skills.
Quick on computers; proficient with Excel, Word, Outlook and cloud‑based documents.
What We Offer
Work/Life Balance – Weekends Off
40‑Hour Work Weeks and guaranteed work
100% Paid Health Benefits: Health, Dental, Vision
Retirement 401(k) – Immediate and Automatic Enrollment
Time off when needed
Opportunity to grow pay – 3 Performance Reviews in first year
Competitive Pay with experience
Team Atmosphere
Employee Discounts on Parts & Service
Employee Pricing on New & Used Cars
Referral Bonuses
Paid Training and Certifications transferable to any Ford store
Opportunity to grow and advance
About Us Sunset Ford has been in business for over 112 years, established in 1912 by Peter S. Heutel. Today, the 4th & 5th generation Heutel Family proudly carries on this tradition serving the St. Louis area. We take great pride in customer service and always strive to exceed expectations. We have consistently won Ford Motor Company’s highest honor, the President’s Award, for excellence in customer service.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug‑free work environment. Applicants must be willing to submit to a pre‑employment background check and drug test. Applicants must possess a valid driver’s license and a satisfactory driving record.
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Service Manager Assistant
role at
Sunset Ford
Sunset Ford of St. Louis is hiring and seeking a full time
Service Manager Assistant or Service Administrator Assistant
to support our 111+ year dealership.
Customer service, vehicle throughput, and internal efficiencies are of utmost importance to us in our Service Department.
Job Overview The Service Manager Assistant or Service Administrator Assistant will handle all administrative tasks, document processes, and internal repair approvals; answer calls; assist customers with rental vehicles; coordinate shuttles and cashiering; and fill in where needed. Managed by the Service Director, Office Manager and General Manager, the role focuses on resolving and processing Ford warranty claims, assisting guests with vehicle pickup and payment, contacting unpaid claims, communicating with the manufacturer, and developing processes to improve internal efficiencies. The ideal candidate will have prior dealership experience or strong administrative, organizational, and customer service skills.
Responsibilities and Duties
Answer incoming customer calls and schedule service appointments.
Process and document repairs for company‑owned vehicles – Pre‑Owned and New.
Maintain and update all service and customer records as required by the manufacturer.
Process warranty related paperwork, ensuring proper documentation and criteria.
Keep abreast of factory recalls, announcements and procedures and update internal processes.
Reconcile unpaid warranty receivables, working with staff to obtain payments.
Resolve warranty claim corrections and charge‑backs timely.
Identify process issues or inefficiencies and help find or create solutions alongside managers.
Assist guests picking up vehicles.
Update vehicle repair status in shared Excel documents.
Qualifications
Data entry, office, or automotive experience.
Some automotive vehicle knowledge or understanding.
Ability to work in a high‑pace / volume environment.
Strong administrative, organizational and communicative skills.
Quick on computers; proficient with Excel, Word, Outlook and cloud‑based documents.
What We Offer
Work/Life Balance – Weekends Off
40‑Hour Work Weeks and guaranteed work
100% Paid Health Benefits: Health, Dental, Vision
Retirement 401(k) – Immediate and Automatic Enrollment
Time off when needed
Opportunity to grow pay – 3 Performance Reviews in first year
Competitive Pay with experience
Team Atmosphere
Employee Discounts on Parts & Service
Employee Pricing on New & Used Cars
Referral Bonuses
Paid Training and Certifications transferable to any Ford store
Opportunity to grow and advance
About Us Sunset Ford has been in business for over 112 years, established in 1912 by Peter S. Heutel. Today, the 4th & 5th generation Heutel Family proudly carries on this tradition serving the St. Louis area. We take great pride in customer service and always strive to exceed expectations. We have consistently won Ford Motor Company’s highest honor, the President’s Award, for excellence in customer service.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug‑free work environment. Applicants must be willing to submit to a pre‑employment background check and drug test. Applicants must possess a valid driver’s license and a satisfactory driving record.
#J-18808-Ljbffr