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About the job Desktop Support Technician
Key Responsibilities:
Provide technical support to end-users for hardware, software, and network-related issues.
Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and peripheral devices.
Install, configure, and maintain operating systems, applications, and software updates.
Assist with network connectivity issues, including Wi-Fi and Ethernet troubleshooting.
Set up new workstations, including imaging, configuration, and deployment.
Maintain IT asset inventory and track equipment usage.
Perform routine maintenance and updates to ensure system efficiency and security.
Support mobile devices, including configuration and troubleshooting.
Manage user accounts and permissions in Active Directory and other platforms.
Document technical processes, troubleshooting steps, and solutions.
Collaborate with IT team members to resolve complex technical issues.
Ensure compliance with IT policies, procedures, and best practices.
Qualifications:
Bachelors degree in Information Technology, Computer Science, or a related field (preferred) or equivalent work experience.
Proven experience in desktop support or IT helpdesk roles.
Strong understanding of Windows and macOS operating systems.
Familiarity with networking concepts (TCP/IP, DNS, DHCP).
Experience with Active Directory, Office 365, and remote support tools.Excellent troubleshooting skills and attention to detail.
Strong interpersonal and communication skills.
Ability to prioritize tasks and manage time effectively.
Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Working Conditions:
Onsite support with occasional remote troubleshooting.
May require lifting and moving IT equipment (up to 50 lbs).
Ability to work flexible hours, including occasional evenings or weekends.
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Provide technical support to end-users for hardware, software, and network-related issues.
Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and peripheral devices.
Install, configure, and maintain operating systems, applications, and software updates.
Assist with network connectivity issues, including Wi-Fi and Ethernet troubleshooting.
Set up new workstations, including imaging, configuration, and deployment.
Maintain IT asset inventory and track equipment usage.
Perform routine maintenance and updates to ensure system efficiency and security.
Support mobile devices, including configuration and troubleshooting.
Manage user accounts and permissions in Active Directory and other platforms.
Document technical processes, troubleshooting steps, and solutions.
Collaborate with IT team members to resolve complex technical issues.
Ensure compliance with IT policies, procedures, and best practices.
Qualifications:
Bachelors degree in Information Technology, Computer Science, or a related field (preferred) or equivalent work experience.
Proven experience in desktop support or IT helpdesk roles.
Strong understanding of Windows and macOS operating systems.
Familiarity with networking concepts (TCP/IP, DNS, DHCP).
Experience with Active Directory, Office 365, and remote support tools.Excellent troubleshooting skills and attention to detail.
Strong interpersonal and communication skills.
Ability to prioritize tasks and manage time effectively.
Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Working Conditions:
Onsite support with occasional remote troubleshooting.
May require lifting and moving IT equipment (up to 50 lbs).
Ability to work flexible hours, including occasional evenings or weekends.
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