Nexora business solutions LLC is hiring: : Senior Amazon Connect Developer or Am

Job Title: Senior Amazon Connect Developer or Amazon Backend Developer Dallas TX Based Only (Attend the office 3 days/week) Onsite Interview We can consider NodeJS or Python developers even if they don t have experience with Amazon Connect. We ll provide training on Amazon Connect as needed. Role Summary As a Senior Amazon Connect Developer, you will lead the design, development, and optimization of cloud-based contact center solutions using Amazon Connect and its ecosystem. You ll serve as a technical owner for voice architecture, IVR/contact flows, CTI integrations, and analytics, often collaborating with cross-functional teams including CRM, data, and infrastructure. Key Responsibilities Architecture & Design Own the technical roadmap for Amazon Connect implementations. Design scalable, secure, and resilient contact center solutions. Lead migration from legacy platforms (e.g., Genesys, LivePerson) to Amazon Connect. Development & Integration Build and maintain contact flows, Lex bots, routing strategies, and call recording/transcription. Integrate Amazon Connect with platforms like Salesforce, ServiceNow, and custom CRMs. Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway. Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain. Operations & Support Provide production support and participate in on-call rotations. Conduct root-cause analysis, post-mortems, and incident response. Establish observability with SLIs/SLOs, dashboards, and automated alerts. Leadership & Collaboration Mentor junior developers and guide cross-functional teams. Collaborate with network/security teams to ensure QoS, IAM, and compliance. Deliver self-service reporting tools for operational leaders. Required Skills & Qualifications Experience: 6-10 years in telephony/contact center or strong AWS backend development. 3 years hands-on with Amazon Connect is preferable. 3 years hand on AWS backend development. 2 years with Salesforce Service Cloud Voice (preferred). Willing to train a strong candidate on Amazon Connect. Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording (Preferred). Proficiency in AWS services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM. Experience with JWT, OAuth/SAML, REST/GraphQL APIs. Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation. Terraform, CloudFormation, Git, CI/CD pipelines. GenAI tools: Amazon Bedrock, OpenAI, LangChain. CRM integrations: Salesforce, ServiceNow. Strong communication and stakeholder engagement. Ability to lead cross-functional initiatives and mentor peers. Preferred Certifications AWS Certified Solutions Architect or Developer. Salesforce certifications (Service Cloud, Omni-Channel). #J-18808-Ljbffr