Dane County
COMMITMENT TO EQUITY AND INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITION
This is the entry level of the Enterprise IT Specialist I-II series, mentored under the Enterprise IT Specialist II level to gain the knowledge necessary to advance to Enterprise IT Specialist II. This work is characterized by structured and closely reviewed work assignments performed with an increasing level of autonomy once applicable standards, policies and procedures are learned.
EXAMPLES OF DUTIES
Provide computer hardware and software support for all Dane County departments, associated offices and both internal and external customers. Deliver, install and test workstations, application software, and other networked devices such as multifunctional devices (MFDs), printers and scanners. Identify, resolve and repair network and hardware problems. Research and troubleshoot application issues. Maintain Help Desk knowledgebase of problems and resolutions. Diagnose and resolve technical and end-user problems in a customer service-oriented, team environment. Deploy, maintain and support personal computers (PCs), laptops and thin clients and associated software running on local and wide area networks (LAN/WAN). Provide administrative support such as network access, permissions and file restorations. Perform other duties as assigned.
Education, Training and Experience
: Any combination of education, training and experience equivalent to three (3) years of providing direct customer support in a technical environment. This may be gained through an Associate Degree in Information Management and one (1) year of professional experience. Certifications/Licenses
: The ideal candidate will have the following certifications: a) A+ certification b) Network+ certification c) Microsoft Office User Specialist certification Special Requirements
: Since the Help Desk provides 24/7 support for departments such as the Sheriffs Office and Badger Prairie Health Care Center, this classification may occasionally be required to work nonstandard hours and respond to after-hours service calls. Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the jobs responsibilities. Wisconsins Fair Employment Law, s. 111.31 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the positions responsibilities are substantially related to the applicants criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check. For Bilingual Positions: Provide services in both English and the required foreign language (e.g., Spanish, Hmong, etc.). Applicants being considered for Bilingual positions will be tested during the recruitment process. This may consist of either being able to respond to questions in that language (e.g., Spanish, Hmong, etc.) during the interview; or passing an oral translation (English to foreign language / foreign language to English) exam prior to employment. Physical and Environmental Work Requirements
: Must be able to lift up to fifty (50) pounds unassisted and heavier loads with assistance. Knowledge of personal computer/windows-based terminal hardware and software. Knowledge of LAN/WAN concepts and remote access hardware and software. Interpersonal, written and oral communication skills. Ability to resolve technical problems efficiently and effectively. Ability to balance, prioritize and organize multiple tasks. Ability to install and support Microsoft application software. #J-18808-Ljbffr
: Any combination of education, training and experience equivalent to three (3) years of providing direct customer support in a technical environment. This may be gained through an Associate Degree in Information Management and one (1) year of professional experience. Certifications/Licenses
: The ideal candidate will have the following certifications: a) A+ certification b) Network+ certification c) Microsoft Office User Specialist certification Special Requirements
: Since the Help Desk provides 24/7 support for departments such as the Sheriffs Office and Badger Prairie Health Care Center, this classification may occasionally be required to work nonstandard hours and respond to after-hours service calls. Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the jobs responsibilities. Wisconsins Fair Employment Law, s. 111.31 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the positions responsibilities are substantially related to the applicants criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check. For Bilingual Positions: Provide services in both English and the required foreign language (e.g., Spanish, Hmong, etc.). Applicants being considered for Bilingual positions will be tested during the recruitment process. This may consist of either being able to respond to questions in that language (e.g., Spanish, Hmong, etc.) during the interview; or passing an oral translation (English to foreign language / foreign language to English) exam prior to employment. Physical and Environmental Work Requirements
: Must be able to lift up to fifty (50) pounds unassisted and heavier loads with assistance. Knowledge of personal computer/windows-based terminal hardware and software. Knowledge of LAN/WAN concepts and remote access hardware and software. Interpersonal, written and oral communication skills. Ability to resolve technical problems efficiently and effectively. Ability to balance, prioritize and organize multiple tasks. Ability to install and support Microsoft application software. #J-18808-Ljbffr