Sr. IT Analyst – Epic ClinDoc (Nursing) & Bugsy (Full Time, 40 Hours, Day Shift)

RESPONSIBILITIES About Us The Queen's Health Systems is the oldest and largest healthcare system in Hawaii. Founded in 1859 by Queen Emma and King Kamehameha IV, Queen’s has a longstanding reputation for excellence in specialty care across the islands. Queen’s has been leveraging the electronic health record (EHR) system powered by Epic since 2006. CARE*Link, as the EHR is known at Queen’s, is a system that requires regular maintenance and upgrades, including add-on modules to improve performance and provide increased utility for end-users and patients through the patient portal. The demand for a qualified IT Analyst to join the CARE*Link team has grown with the system's expansion, and we are seeking an analyst to join our team. The Opportunity As an Information Technology (IT) Analyst, you will play a critical role in building, assessing, troubleshooting, and fine-tuning CARE*Link. You will become an expert on Queen’s existing build and modules. Participate in projects to implement new modules and technology within CARE*Link and throughout The Queen's Health Systems. Collaborate with a team of analysts to ensure end-users have the necessary tools to make and document medical decisions, leading to better patient outcomes and safety. You are a good fit if you pride yourself on providing solutions based on end-user requests, researching and sharing new functionalities to improve the system, and working well in a fast-paced, evolving environment. What you will work on Analyze, build, test, and support the go-live of new functionality. Participate in operational user group meetings to discuss optimization of CARE*Link. Provide 24/7 on-call assistance to end-users (rotation). Participate in projects to implement new tools, modules, and technology. I. JOB SUMMARY/RESPONSIBILITIES: Support complex, high-risk applications/systems in assigned areas. Provide technical expertise and oversight of information systems of moderate to high complexity. Guide procedures and best practices for users, setting priorities and technical direction. Supervise and direct work of assigned staff. Lead information system planning, both short and long-term. Monitor activities to ensure project and work assignment coordination meet deadlines. Coordinate with PMO for system/application implementation as needed. II. TYPICAL PHYSICAL DEMANDS: Continuous: seeing, speaking, repetitive arm/hand motions, sitting, static gripping. Frequent: standing, walking, finger dexterity, hearing. Occasional: stooping/bending, carrying up to 12 pounds, reaching above shoulder level. Operate computer equipment and copy machines. III. TYPICAL WORKING CONDITIONS: Not substantially exposed to adverse environmental conditions. Work schedule includes providing support 24/7 as required. IV. MINIMUM QUALIFICATIONS: Education: Bachelor's degree in IT or related field, or 4 years of equivalent experience. Certification(s): Must complete and maintain relevant certifications. Experience: Minimum 6 years in IT, with 2 years in project management preferred. Supervisory experience and expertise in specific IT areas. Equal Opportunity Employer/Disability/Vet

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