Guidant Global
This range is provided by Guidant Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $70,000.00/yr - $75,000.00/yr
Direct message the job poster from Guidant Global
Talent Acquisition Specialist at Impellam Group Guidant Global
is part of Impellam Group, one of the largest staffing companies in the world, and a leading provider of managed services and specialist staffing expertise in the UK and North America. Guidant Global is a new leader in total talent management, we provide high quality, tailored Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO) solutions to leading companies seeking outsourced recruitment solutions.
Job Description:
As the Program Lead, you will be part of a dynamic Program Management Office team assigned to a specific Guidant Global MSP client. You will be empowered to deliver on the flawless execution of the day-to-day operations in conjunction with the Client Sponsor and with the support of a dedicated Service Delivery team and Shared Back-Office Services team. We are looking for an experienced MSP Professional with incredibly high integrity, an inquisitive mind, and a passion for operational and customer service excellence.
In this position, you will ultimately be responsible for the following:
Program Management
your top priority will be ensuring successful delivery of the ongoing program requirements including, but not limited to:
Day-to-Day Operations – work closely with the Service Delivery and back-office teams to ensure that day-to-day client requirements are being met; ensure SLA/KPI compliance is met at all levels.
Supplier/Vendor Operations – actively manage the reporting and KPIs to ensure supplier performance for appropriate job category coverage, response timing and candidate quality, ongoing supplier rationalization and optimization.
Billing, Reporting & Analytics
ensure accurate and timely billing, reporting and ongoing analysis (includes both scheduled and ad hoc requests); prepare weekly and monthly status reports on program activity and issues.
Project Management – overall responsibility for management and implementation of program/project modifications and enhancements.
Continuous Improvement – use experience, data, and analytics to drive improvements in program process, utilization, and satisfaction.
Escalation Management – proactively identify and successfully manage through day-to-day issues that impact program performance and client satisfaction levels.
VMS Management – build a strong relationship with the VMS Supplier to ensure system performance to meet customer expectations
Experienced with Business Intelligence Tools – Power BI preferred.
Client Management
Client Relationship & Satisfaction Management – develop and maintain business relationships with key client stakeholders and hiring managers.
General Thought Leadership – be viewed as the subject matter expert to the client; provide ongoing training and education for HR, Procurement & Client Hiring Managers.
Communication – delivery of relevant corporate, client and team communications.
Issue Resolution – ongoing management and resolution of any program/team/people issues.
Individuals that will likely thrive in this role are those that have program and project management experience in Human Resources, Procurement, or related functional areas. To succeed, individuals will need to be highly competent leaders who take initiative, yet are adaptable in dynamic environments, are able to routinely provide strategic direction, operational/tactical thinking and are very comfortable delegating work to both direct and indirect reports (and ultimately holding them accountable for the finished work product).
Required Skills: Knowledge of:
Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Human Resources (HR)
Experience leading teams to meet service level agreements and key performance indicators relevant for MSP business performance strong experience, and detail orientation, in report development, management, and QA
Experience in identifying and leading initiatives for process improvement
Project Management experience.
Effective communication, presentation, time management, organization, and planning techniques
MS Excel and MS PowerPoint
Experienced with Business Intelligence tools and driving decisions using analytics
Ability to:
Demonstrate a track record of growing and maturing client relationships
Demonstrate fiscal responsibility for account management
Manage by influence
Problem solve and present conceptual information to all levels of internal and external management
Initiate, recommend, or provide solutions through designated channels
Build and execute project plans
Manage data collection and reports for regular and ad hoc reporting needs
Other:
Passion for excellence
Stress tolerance and ability to thrive in a dynamic environment
High level of attention to detail
Proactive approach to leading a team
Urgency and speed of response
High level of dedication and accountability
Required Experience: General Understanding of:
MSP / Human Capital / Staffing
Human Resources
Procurement
Contracts
Required Education:
Minimum of 3 years of experience as part of a Managed Service Programs or Staffing management
Impellam NA
is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.
If you are in need of an accommodation to participate in the recruitment and hiring process, please contact our Talent Acquisition team at talent_hr@impellam.com.
Seniority level
Associate
Employment type
Full-time
Job function
Human Resources and Customer Service
Industries
Staffing and Recruiting and Hospitality
Referrals increase your chances of interviewing at Guidant Global by 2x
Inferred from the description for this job Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Disability insurance
Get notified about new Talent Consultant jobs in
Greater St. Louis .
#J-18808-Ljbffr
Base pay range $70,000.00/yr - $75,000.00/yr
Direct message the job poster from Guidant Global
Talent Acquisition Specialist at Impellam Group Guidant Global
is part of Impellam Group, one of the largest staffing companies in the world, and a leading provider of managed services and specialist staffing expertise in the UK and North America. Guidant Global is a new leader in total talent management, we provide high quality, tailored Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO) solutions to leading companies seeking outsourced recruitment solutions.
Job Description:
As the Program Lead, you will be part of a dynamic Program Management Office team assigned to a specific Guidant Global MSP client. You will be empowered to deliver on the flawless execution of the day-to-day operations in conjunction with the Client Sponsor and with the support of a dedicated Service Delivery team and Shared Back-Office Services team. We are looking for an experienced MSP Professional with incredibly high integrity, an inquisitive mind, and a passion for operational and customer service excellence.
In this position, you will ultimately be responsible for the following:
Program Management
your top priority will be ensuring successful delivery of the ongoing program requirements including, but not limited to:
Day-to-Day Operations – work closely with the Service Delivery and back-office teams to ensure that day-to-day client requirements are being met; ensure SLA/KPI compliance is met at all levels.
Supplier/Vendor Operations – actively manage the reporting and KPIs to ensure supplier performance for appropriate job category coverage, response timing and candidate quality, ongoing supplier rationalization and optimization.
Billing, Reporting & Analytics
ensure accurate and timely billing, reporting and ongoing analysis (includes both scheduled and ad hoc requests); prepare weekly and monthly status reports on program activity and issues.
Project Management – overall responsibility for management and implementation of program/project modifications and enhancements.
Continuous Improvement – use experience, data, and analytics to drive improvements in program process, utilization, and satisfaction.
Escalation Management – proactively identify and successfully manage through day-to-day issues that impact program performance and client satisfaction levels.
VMS Management – build a strong relationship with the VMS Supplier to ensure system performance to meet customer expectations
Experienced with Business Intelligence Tools – Power BI preferred.
Client Management
Client Relationship & Satisfaction Management – develop and maintain business relationships with key client stakeholders and hiring managers.
General Thought Leadership – be viewed as the subject matter expert to the client; provide ongoing training and education for HR, Procurement & Client Hiring Managers.
Communication – delivery of relevant corporate, client and team communications.
Issue Resolution – ongoing management and resolution of any program/team/people issues.
Individuals that will likely thrive in this role are those that have program and project management experience in Human Resources, Procurement, or related functional areas. To succeed, individuals will need to be highly competent leaders who take initiative, yet are adaptable in dynamic environments, are able to routinely provide strategic direction, operational/tactical thinking and are very comfortable delegating work to both direct and indirect reports (and ultimately holding them accountable for the finished work product).
Required Skills: Knowledge of:
Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Human Resources (HR)
Experience leading teams to meet service level agreements and key performance indicators relevant for MSP business performance strong experience, and detail orientation, in report development, management, and QA
Experience in identifying and leading initiatives for process improvement
Project Management experience.
Effective communication, presentation, time management, organization, and planning techniques
MS Excel and MS PowerPoint
Experienced with Business Intelligence tools and driving decisions using analytics
Ability to:
Demonstrate a track record of growing and maturing client relationships
Demonstrate fiscal responsibility for account management
Manage by influence
Problem solve and present conceptual information to all levels of internal and external management
Initiate, recommend, or provide solutions through designated channels
Build and execute project plans
Manage data collection and reports for regular and ad hoc reporting needs
Other:
Passion for excellence
Stress tolerance and ability to thrive in a dynamic environment
High level of attention to detail
Proactive approach to leading a team
Urgency and speed of response
High level of dedication and accountability
Required Experience: General Understanding of:
MSP / Human Capital / Staffing
Human Resources
Procurement
Contracts
Required Education:
Minimum of 3 years of experience as part of a Managed Service Programs or Staffing management
Impellam NA
is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.
If you are in need of an accommodation to participate in the recruitment and hiring process, please contact our Talent Acquisition team at talent_hr@impellam.com.
Seniority level
Associate
Employment type
Full-time
Job function
Human Resources and Customer Service
Industries
Staffing and Recruiting and Hospitality
Referrals increase your chances of interviewing at Guidant Global by 2x
Inferred from the description for this job Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Disability insurance
Get notified about new Talent Consultant jobs in
Greater St. Louis .
#J-18808-Ljbffr