EY
ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Locatio
EY, Buffalo, New York, United States, 14266
ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Location
1 day ago Be among the first 25 applicants
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
ServiceNow Consulting Manager – HR Service Delivery (HRSD) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Manage and deliver complex technical initiatives, providing innovative problem‑solving and analytical skills.
Skills And Attributes For Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources.
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts including creating proposals and estimates.
Create high quality deliverables and project artifacts.
Qualifications
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
4‑6 years relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideal Additional Experience
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
Comprehensive compensation and benefits package. Base salary range in the US is $142,600 to $261,500; New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Total Rewards includes medical and dental coverage, pension and 401(k) plans, and paid time off options.
Hybrid work model – most people in client serving roles work together in person 40‑60% of the time over the course of an engagement, project or year.
Flexible vacation policy allowing you to decide how much vacation time you need based on personal circumstances and grants time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
ServiceNow Consulting Manager – HR Service Delivery (HRSD) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Manage and deliver complex technical initiatives, providing innovative problem‑solving and analytical skills.
Skills And Attributes For Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources.
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts including creating proposals and estimates.
Create high quality deliverables and project artifacts.
Qualifications
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
4‑6 years relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideal Additional Experience
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
Comprehensive compensation and benefits package. Base salary range in the US is $142,600 to $261,500; New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Total Rewards includes medical and dental coverage, pension and 401(k) plans, and paid time off options.
Hybrid work model – most people in client serving roles work together in person 40‑60% of the time over the course of an engagement, project or year.
Flexible vacation policy allowing you to decide how much vacation time you need based on personal circumstances and grants time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr