EY
ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Locatio
EY, Troy, New York, United States
ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Location
Join @
EY
as a ServiceNow Consulting Manager – HR Service Delivery (HRSD).
As a client‑visible leader you will manage teams, develop new client relationships, and deliver high‑impact HRSD transformation services in a global, fast‑growing environment.
The opportunity You will lead ServiceNow transformation teams in a rapidly growing area of the business.
This role offers the chance to showcase leadership, team development, and client relationship management skills while building consulting expertise.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Interact with business stakeholders to evaluate business models, processes, and operations.
Gather, understand, and analyze business requirements; translate them into technical specifications.
Analyze new technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.
Skills & Attributes For Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project: design, configuration/development, testing, and deployment.
Manage and mentor a multi‑disciplinary team of 5–10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excel in business acumen, fact‑based decision making, and conflict resolution.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations.
Analyze people, processes, and technology to recommend transformation strategies.
Lead client process and design sessions; facilitate requirements workshops.
Have experience in waterfall and agile delivery models (planning, status reporting, budgets, risk logs).
Support pre‑sales efforts, create proposals and estimates.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering, or similar.
4–6 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
At least one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
5+ years of Big‑4 or equivalent consulting experience.
Strong communication and soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A valid U.S. driver’s license.
Willingness to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are technically proficient, lead‑ready, proactive, adaptable, and committed to continuous improvement.
Collaboration, passion for delivering client value, and outstanding results are essential.
What We Offer You
Competitive compensation: U.S. base salary range $142,600–$261,500 (varies by region).
Comprehensive benefits including medical, dental, pension, 401(k), and paid time off.
Flexible hybrid work model with 40–60% in‑person client engagement.
Generous vacation policy and EY Paid Holidays.
Career development through EY’s future‑focused skill training and global learning initiatives.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis. EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr
EY
as a ServiceNow Consulting Manager – HR Service Delivery (HRSD).
As a client‑visible leader you will manage teams, develop new client relationships, and deliver high‑impact HRSD transformation services in a global, fast‑growing environment.
The opportunity You will lead ServiceNow transformation teams in a rapidly growing area of the business.
This role offers the chance to showcase leadership, team development, and client relationship management skills while building consulting expertise.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Interact with business stakeholders to evaluate business models, processes, and operations.
Gather, understand, and analyze business requirements; translate them into technical specifications.
Analyze new technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.
Skills & Attributes For Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project: design, configuration/development, testing, and deployment.
Manage and mentor a multi‑disciplinary team of 5–10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excel in business acumen, fact‑based decision making, and conflict resolution.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations.
Analyze people, processes, and technology to recommend transformation strategies.
Lead client process and design sessions; facilitate requirements workshops.
Have experience in waterfall and agile delivery models (planning, status reporting, budgets, risk logs).
Support pre‑sales efforts, create proposals and estimates.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering, or similar.
4–6 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
At least one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
5+ years of Big‑4 or equivalent consulting experience.
Strong communication and soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A valid U.S. driver’s license.
Willingness to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are technically proficient, lead‑ready, proactive, adaptable, and committed to continuous improvement.
Collaboration, passion for delivering client value, and outstanding results are essential.
What We Offer You
Competitive compensation: U.S. base salary range $142,600–$261,500 (varies by region).
Comprehensive benefits including medical, dental, pension, 401(k), and paid time off.
Flexible hybrid work model with 40–60% in‑person client engagement.
Generous vacation policy and EY Paid Holidays.
Career development through EY’s future‑focused skill training and global learning initiatives.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis. EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr