Mohegan Sun
Position Summary
This position is responsible for supporting the Director of Process Improvement in executing strategic initiatives that drive operational excellence across the resort. This role contributes to the design, implementation, and sustainment of continuous improvement programs that enhance guest experience, reduce waste, and improve performance across hotel, casino, food & beverage, retail, and entertainment operations.
Primary Duties and Responsibilities
Assists in executing continuous improvement goals and objectives established by resort leadership, ensuring alignment with strategic priorities
Facilitates process improvement efforts using methodologies such as Lean, Six Sigma, Kaizen, and Tangible Improvement initiatives
Analyzes operational data and KPIs to identify inefficiencies and recommends actionable solutions
Collaborates with department leaders to redesign workflows and improve service delivery
Participates in training sessions and workshops to build internal capability in process improvement
Helps identify training sessions and workshops to build internal capability in process improvement
Monitors the progress and activity levels of improvement teams, providing feedback and support to ensure successful outcomes
Prepares reports and presentations for the Director of Process Improvement and senior leadership
Secondary Duties And Responsibilities
Assists with preparations and facilitation of monthly/quarterly presentations to both senior management and department teams by sharing results, trends, special initiatives and opportunities for improvement
Assists with additional projects and tasks as needed
Minimum Education And Qualifications
Bachelors’ Degree in Business, Financial Analytics or a related field
Two years of direct experience with financial analytics, customer satisfaction surveys or other qualitative research methods
Previous direct experience running Kaizen or Lean Six Sigma process improvement projects is preferred
Training in Lean principles and Kaizen facilitation is preferred
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Intermediate knowledge of Word, PowerPoint, Excel and Outlook
Excellent problem solving, project management, presentation and interpersonal skills
Strong analytical and quantitative skills
In lieu of a Degree and previously mentioned experience, four years of direct experience with financial analytics, customer satisfaction surveys, focus groups and other qualitative research methods
Competencies
Knowledge of all departmental goals, operating procedures and dynamics
Full working knowledge of Lean Concepts with demonstrated success
Ability to engage a cross-functional team towards a desired outcome
Problem analysis and problem resolution at both a strategic and functional level
Ability to define and track key metrics
Ability to design and implement both qualitative and quantitative customer research programs
Knowledge of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
Training Requirements
Knowledge of Mohegan Sun’s Time & Attendance, Payroll & HCM systems and other applicable systems
Physical Demands And Work Environment
Office work environment
Must be able to stand for extended periods of time while facilitating programs
Must be able to lift up to 50lbs
Must be able to work various shifts and flexible hours
Work Shift Regular
Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
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Primary Duties and Responsibilities
Assists in executing continuous improvement goals and objectives established by resort leadership, ensuring alignment with strategic priorities
Facilitates process improvement efforts using methodologies such as Lean, Six Sigma, Kaizen, and Tangible Improvement initiatives
Analyzes operational data and KPIs to identify inefficiencies and recommends actionable solutions
Collaborates with department leaders to redesign workflows and improve service delivery
Participates in training sessions and workshops to build internal capability in process improvement
Helps identify training sessions and workshops to build internal capability in process improvement
Monitors the progress and activity levels of improvement teams, providing feedback and support to ensure successful outcomes
Prepares reports and presentations for the Director of Process Improvement and senior leadership
Secondary Duties And Responsibilities
Assists with preparations and facilitation of monthly/quarterly presentations to both senior management and department teams by sharing results, trends, special initiatives and opportunities for improvement
Assists with additional projects and tasks as needed
Minimum Education And Qualifications
Bachelors’ Degree in Business, Financial Analytics or a related field
Two years of direct experience with financial analytics, customer satisfaction surveys or other qualitative research methods
Previous direct experience running Kaizen or Lean Six Sigma process improvement projects is preferred
Training in Lean principles and Kaizen facilitation is preferred
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Intermediate knowledge of Word, PowerPoint, Excel and Outlook
Excellent problem solving, project management, presentation and interpersonal skills
Strong analytical and quantitative skills
In lieu of a Degree and previously mentioned experience, four years of direct experience with financial analytics, customer satisfaction surveys, focus groups and other qualitative research methods
Competencies
Knowledge of all departmental goals, operating procedures and dynamics
Full working knowledge of Lean Concepts with demonstrated success
Ability to engage a cross-functional team towards a desired outcome
Problem analysis and problem resolution at both a strategic and functional level
Ability to define and track key metrics
Ability to design and implement both qualitative and quantitative customer research programs
Knowledge of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
Training Requirements
Knowledge of Mohegan Sun’s Time & Attendance, Payroll & HCM systems and other applicable systems
Physical Demands And Work Environment
Office work environment
Must be able to stand for extended periods of time while facilitating programs
Must be able to lift up to 50lbs
Must be able to work various shifts and flexible hours
Work Shift Regular
Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
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