EY
ServiceNow - HR Service Delivery (HRSD) Senior Consultant - Tech Consulting - Op
EY, San Antonio, Texas, United States, 78208
ServiceNow - HR Service Delivery (HRSD) Senior Consultant – Tech Consulting – Open Location
Location: Anywhere in the country.
Join EY and shape your future with confidence in a globally connected powerhouse of diverse teams.
The Opportunity Lead ServiceNow Transformation teams in an evolving business area.
This client‑visible role offers you the chance to motivate and develop your team, establish new client relationships, and grow your consulting and leadership skills.
Your Key Responsibilities
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Engage with clients and internal teams to ensure successful project delivery, including regular travel when required.
Facilitate client process and design sessions as part of a workstream lead across all project phases.
Skills and Attributes for Success
Act as a workstream lead for ServiceNow HRSD project delivery, including design, configuration/development, testing, and deployment.
Manage and mentor a multidisciplinary team of 3–5 resources, including offshore consultants, developers, and testers.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations, translating business objectives into technology transformation.
Analyze a company's people, process, and technology capabilities, offer leading‑practice recommendations, and contribute to strategic roadmaps.
Lead client process and design sessions, facilitating requirements workshops with functional and business process subject‑matter experts.
Demonstrate experience in waterfall and agile delivery models, including planning, status reporting, budgets, and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role
Bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering, or a similar discipline.
2–4 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
At least one of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication (written & verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading and supervising teams.
Valid U.S. driver’s license.
Willingness to travel to meet client needs.
Ideally, You’ll Also Have
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) – certifications are a plus.
What We Look For We seek proactive, innovative individuals who demonstrate strong analytical skills, effective communication, and a passion for technology and its business impact.
What We Offer You
A comprehensive compensation and benefits package, including base salary ranging from $102,500 to $187,900 (U.S. positions), with additional ranges for major metro areas.
Total Rewards includes medical, dental, pension, 401(k), and paid time off.
A hybrid, client‑serving engagement model with 40–60% in‑person collaboration.
A flexible vacation policy that allows you to decide your time off, along with EY Paid Holidays and additional leave options for well‑being.
Next Steps Are you ready to shape your future with confidence?
Apply today—EY accepts applications on an ongoing basis.
For applicants in California, additional information is available via the provided link.
EY is committed to high‑ethical standards and integrity.
All candidates must demonstrate these qualities.
Equal Employment Opportunity Statement
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
Reasonable Accommodation
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities.
If you need assistance applying online or requesting accommodation, call 1-800-EY-HELP3 or email ssc.customersupport@ey.com.
#J-18808-Ljbffr
Join EY and shape your future with confidence in a globally connected powerhouse of diverse teams.
The Opportunity Lead ServiceNow Transformation teams in an evolving business area.
This client‑visible role offers you the chance to motivate and develop your team, establish new client relationships, and grow your consulting and leadership skills.
Your Key Responsibilities
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Engage with clients and internal teams to ensure successful project delivery, including regular travel when required.
Facilitate client process and design sessions as part of a workstream lead across all project phases.
Skills and Attributes for Success
Act as a workstream lead for ServiceNow HRSD project delivery, including design, configuration/development, testing, and deployment.
Manage and mentor a multidisciplinary team of 3–5 resources, including offshore consultants, developers, and testers.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations, translating business objectives into technology transformation.
Analyze a company's people, process, and technology capabilities, offer leading‑practice recommendations, and contribute to strategic roadmaps.
Lead client process and design sessions, facilitating requirements workshops with functional and business process subject‑matter experts.
Demonstrate experience in waterfall and agile delivery models, including planning, status reporting, budgets, and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role
Bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering, or a similar discipline.
2–4 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
At least one of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication (written & verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading and supervising teams.
Valid U.S. driver’s license.
Willingness to travel to meet client needs.
Ideally, You’ll Also Have
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) – certifications are a plus.
What We Look For We seek proactive, innovative individuals who demonstrate strong analytical skills, effective communication, and a passion for technology and its business impact.
What We Offer You
A comprehensive compensation and benefits package, including base salary ranging from $102,500 to $187,900 (U.S. positions), with additional ranges for major metro areas.
Total Rewards includes medical, dental, pension, 401(k), and paid time off.
A hybrid, client‑serving engagement model with 40–60% in‑person collaboration.
A flexible vacation policy that allows you to decide your time off, along with EY Paid Holidays and additional leave options for well‑being.
Next Steps Are you ready to shape your future with confidence?
Apply today—EY accepts applications on an ongoing basis.
For applicants in California, additional information is available via the provided link.
EY is committed to high‑ethical standards and integrity.
All candidates must demonstrate these qualities.
Equal Employment Opportunity Statement
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
Reasonable Accommodation
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities.
If you need assistance applying online or requesting accommodation, call 1-800-EY-HELP3 or email ssc.customersupport@ey.com.
#J-18808-Ljbffr