EY
ServiceNow - HR Service Delivery (HRSD) Senior Consultant - Tech Consulting - Op
EY, Troy, New York, United States
ServiceNow - HR Service Delivery (HRSD) Senior Consultant - Tech Consulting - Open Location
Join to apply for the ServiceNow - HR Service Delivery (HRSD) Senior Consultant - Tech Consulting - Open Location role at EY.
Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client-visible role with opportunities to showcase your ability to motivate and develop your team and establish new client relationships.
Key Responsibilities
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Skills and Attributes for Success
Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery, including design, configuration/development, testing and deployment phases.
Manage and mentor a multi-disciplinary team of 3-5 resources, including offshore resources.
Provide guidance and industry-leading practice expertise for ServiceNow HRSD process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Create high quality deliverables and project artifacts.
Qualifications
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 2-4 years relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers demonstrate strong analytical skills, effective communication, and a passion for technology and its impact on business.
What We Offer
Comprehensive compensation and benefits package with base salary range for US: $102,500 to $187,900.
Hybrid model – most client-serving roles work in person 40-60% of the time.
Flexible vacation policy and paid holiday schedule.
Apply Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
#J-18808-Ljbffr
Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client-visible role with opportunities to showcase your ability to motivate and develop your team and establish new client relationships.
Key Responsibilities
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Skills and Attributes for Success
Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery, including design, configuration/development, testing and deployment phases.
Manage and mentor a multi-disciplinary team of 3-5 resources, including offshore resources.
Provide guidance and industry-leading practice expertise for ServiceNow HRSD process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Create high quality deliverables and project artifacts.
Qualifications
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 2-4 years relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers demonstrate strong analytical skills, effective communication, and a passion for technology and its impact on business.
What We Offer
Comprehensive compensation and benefits package with base salary range for US: $102,500 to $187,900.
Hybrid model – most client-serving roles work in person 40-60% of the time.
Flexible vacation policy and paid holiday schedule.
Apply Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
#J-18808-Ljbffr