EY
ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Lo
EY, Tucson, Arizona, United States, 85718
ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Location
Join to apply for the
ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Location
role at
EY
Overview In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team‑leadership skills, as well build relationships and obtain experiences that will define your career.
In this role, you will be responsible for identifying and defining user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
Your Key Responsibilities
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure.
Travel may be required as needed by external clients.
Skills And Attributes For Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources (e.g., consultants, developers, and testers).
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts including creating proposals and estimates.
Create high quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
No less than 4‑6 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM or HAM or SAM.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
What We Offer You
A comprehensive compensation and benefits package with base salary ranging from $142,600 to $261,500, varying by geography.
Flexible vacation and holiday policies, with time off for EY Paid Holidays and other leaves of absence.
A hybrid work model with expectations of 40‑60% in‑person collaboration for client‑serving roles.
Opportunities for future‑focused skill development and world‑class experiences.
Apply Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information.
Equal Opportunity Employment EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Senioriy level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Professional Services
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ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Location
role at
EY
Overview In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team‑leadership skills, as well build relationships and obtain experiences that will define your career.
In this role, you will be responsible for identifying and defining user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
Your Key Responsibilities
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure.
Travel may be required as needed by external clients.
Skills And Attributes For Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources (e.g., consultants, developers, and testers).
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts including creating proposals and estimates.
Create high quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
No less than 4‑6 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM or HAM or SAM.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
What We Offer You
A comprehensive compensation and benefits package with base salary ranging from $142,600 to $261,500, varying by geography.
Flexible vacation and holiday policies, with time off for EY Paid Holidays and other leaves of absence.
A hybrid work model with expectations of 40‑60% in‑person collaboration for client‑serving roles.
Opportunities for future‑focused skill development and world‑class experiences.
Apply Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information.
Equal Opportunity Employment EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Senioriy level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Professional Services
#J-18808-Ljbffr