Advocate Health Care
Public Safety Officer I - Armed (Full Time, 3rd Shift)
Advocate Health Care, Park Ridge, Illinois, United States, 60068
Public Safety Officer I - Armed (Full Time, 3rd Shift)
Apply for the Public Safety Officer I - Armed (Full Time, 3rd Shift) position at Advocate Health Care.
Base pay range $22.50/hr – $33.75/hr
Major Responsibilities
Provides security services with a customer‑service approach, focusing on professionalism, fairness, and compassion in challenging circumstances according to policies, procedures, and training.
Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, service‑oriented appearance and demeanor; remains alert, observant, and ethical, complying with and enforcing all safety and security rules and regulations, and maintaining department uniform and equipment.
Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including inspections to identify vulnerabilities, hazards, fire conditions, audits of Interim Life Safety Measures, patient valuable management, and thorough contraband searches; assists team members, patients, and visitors by providing information, directions, and physical help; ensures traffic control, monitors conduct of visitors, and confronts unauthorized persons.
Prevents, responds to, and investigates workplace violence; responds to service calls such as combative or threatening patients or visitors and team member incidents.
Serves as a primary resource for de‑escalation, utilizing use of force when necessary (e.g., conducted electrical weapon, handcuffing).
Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that pose a potential for injury.
Investigates incidents that occur on Advocate Health property and completes timely and accurate reports; addresses and escalates complaints to the appropriate leader with supporting documentation.
Performs liaison rounding duties to cultivate close partnerships with all departments and units; delivers security awareness education to team members to leverage their assistance in the overall security of the site.
Liaisons with federal, state, and local law enforcement and first responder agencies; coordinates, briefs, and monitors law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
Maintains current department training standards in radio communications, verbal de‑escalation, hemorrhage control (“STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon, and other department‑issued equipment.
Assists with exterior traffic and crowd control, including parking enforcement, valet parking assistance, and vehicular assistance.
Utilizes interview and interrogation tactics to uncover information about incidents that have occurred.
Completes patrolling with a community‑oriented approach.
Licensure, Registration, and/or Certification Required
Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS); must be obtained on a one‑time basis within two years of appointment.
North Carolina teammates: Armed Guard License issued by NC Private Protective Services must be obtained within one year and maintained through training and competency assessments.
NIMS Compliance Certification.
Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice.
Must meet State of IL Department of Financial and Professional Regulation licensing requirements and obtain a Firearm Control Card (FCC) for proprietary personnel within 90 days of hire.
Stop the Bleed Certification within one year of hire.
Valid driver’s license issued by the Division of Motor Vehicles.
Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
Maintains strong awareness of street drugs, gang activity, and human trafficking.
Education Required
High school graduate or GED.
Experience Required
Typically requires one year of experience in a security, related public safety, or customer service area that includes responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates, and/or property.
Knowledge, Skills & Abilities Required
Above‑average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
Ability to function in a work environment that maximizes teammate talent, treats each other with respect, and cares for one another like family.
A daily commitment to patient‑centered safety practices.
Collaborative work with medical staff and external law enforcement, as appropriate.
Remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
Interact with peers with positive intent and create innovative solutions through collaborative relationships.
Successfully pass background investigation, drug screen, pre‑placement physical and psychological screening assessment post‑offer, pre‑employment and periodically thereafter.
Illinois team members must have completed State of Illinois 40‑hour armed course with semi‑automatic pistol endorsement.
Willingness to carry a department authorized firearm while on duty; the firearm and level‑III holster purchased upon hire must be maintained by the officer as outlined in the public safety firearms policy.
Annual requirement to achieve a passing score of 70% or greater on the State of IL Mandatory Annual Active Duty and Retired Officer Handgun Qualification Course of Fire, un‑assisted. Probationary Officers must complete range qualification within their 90‑day probationary period.
Exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with teammates, visitors, and patients, even if verbally aggressive.
Quickly assess dangerous situations and take appropriate action.
Verbal and written communication skills.
Use of a computer to document work (e.g., Microsoft Word, Excel, browsing, database entry).
Defend self or others in case of physical confrontations when de‑escalation efforts fail and there is cause to restrain a non‑compliant person.
Effective communication with people; hear radio and telephone communications at high and low decibels.
Clear diction when communicating via radio and telephone.
Physical Requirements And Working Conditions
Must sit, stand, walk, and drive throughout the workday; lift up to 35 lbs occasionally; push/pull with 35 lbs of force.
Possess hand strength, dexterity, and ability to safely operate, load/unload, break down, and clean a firearm unassisted.
Have 20/20 vision in both eyes or corrective lenses to 20/20.
May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards; protective clothing must be worn as necessary.
Operate all equipment necessary to perform the job.
Frequent exposure to aggressive behavior and emotionally charged situations.
Handle personal stress and possible violence.
Physically fit and able to walk all areas of the facilities and grounds, restrain those who need restraint, and assist clinical teammates with lifting patients of all sizes.
Preferred Job Requirements
Behavioral threat assessment knowledge.
Use of force review.
Crime‑through‑environmental design awareness.
Ability to present material and facilitate meetings.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be required to perform other related duties.
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Base pay range $22.50/hr – $33.75/hr
Major Responsibilities
Provides security services with a customer‑service approach, focusing on professionalism, fairness, and compassion in challenging circumstances according to policies, procedures, and training.
Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, service‑oriented appearance and demeanor; remains alert, observant, and ethical, complying with and enforcing all safety and security rules and regulations, and maintaining department uniform and equipment.
Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including inspections to identify vulnerabilities, hazards, fire conditions, audits of Interim Life Safety Measures, patient valuable management, and thorough contraband searches; assists team members, patients, and visitors by providing information, directions, and physical help; ensures traffic control, monitors conduct of visitors, and confronts unauthorized persons.
Prevents, responds to, and investigates workplace violence; responds to service calls such as combative or threatening patients or visitors and team member incidents.
Serves as a primary resource for de‑escalation, utilizing use of force when necessary (e.g., conducted electrical weapon, handcuffing).
Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that pose a potential for injury.
Investigates incidents that occur on Advocate Health property and completes timely and accurate reports; addresses and escalates complaints to the appropriate leader with supporting documentation.
Performs liaison rounding duties to cultivate close partnerships with all departments and units; delivers security awareness education to team members to leverage their assistance in the overall security of the site.
Liaisons with federal, state, and local law enforcement and first responder agencies; coordinates, briefs, and monitors law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
Maintains current department training standards in radio communications, verbal de‑escalation, hemorrhage control (“STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon, and other department‑issued equipment.
Assists with exterior traffic and crowd control, including parking enforcement, valet parking assistance, and vehicular assistance.
Utilizes interview and interrogation tactics to uncover information about incidents that have occurred.
Completes patrolling with a community‑oriented approach.
Licensure, Registration, and/or Certification Required
Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS); must be obtained on a one‑time basis within two years of appointment.
North Carolina teammates: Armed Guard License issued by NC Private Protective Services must be obtained within one year and maintained through training and competency assessments.
NIMS Compliance Certification.
Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice.
Must meet State of IL Department of Financial and Professional Regulation licensing requirements and obtain a Firearm Control Card (FCC) for proprietary personnel within 90 days of hire.
Stop the Bleed Certification within one year of hire.
Valid driver’s license issued by the Division of Motor Vehicles.
Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
Maintains strong awareness of street drugs, gang activity, and human trafficking.
Education Required
High school graduate or GED.
Experience Required
Typically requires one year of experience in a security, related public safety, or customer service area that includes responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates, and/or property.
Knowledge, Skills & Abilities Required
Above‑average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
Ability to function in a work environment that maximizes teammate talent, treats each other with respect, and cares for one another like family.
A daily commitment to patient‑centered safety practices.
Collaborative work with medical staff and external law enforcement, as appropriate.
Remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
Interact with peers with positive intent and create innovative solutions through collaborative relationships.
Successfully pass background investigation, drug screen, pre‑placement physical and psychological screening assessment post‑offer, pre‑employment and periodically thereafter.
Illinois team members must have completed State of Illinois 40‑hour armed course with semi‑automatic pistol endorsement.
Willingness to carry a department authorized firearm while on duty; the firearm and level‑III holster purchased upon hire must be maintained by the officer as outlined in the public safety firearms policy.
Annual requirement to achieve a passing score of 70% or greater on the State of IL Mandatory Annual Active Duty and Retired Officer Handgun Qualification Course of Fire, un‑assisted. Probationary Officers must complete range qualification within their 90‑day probationary period.
Exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with teammates, visitors, and patients, even if verbally aggressive.
Quickly assess dangerous situations and take appropriate action.
Verbal and written communication skills.
Use of a computer to document work (e.g., Microsoft Word, Excel, browsing, database entry).
Defend self or others in case of physical confrontations when de‑escalation efforts fail and there is cause to restrain a non‑compliant person.
Effective communication with people; hear radio and telephone communications at high and low decibels.
Clear diction when communicating via radio and telephone.
Physical Requirements And Working Conditions
Must sit, stand, walk, and drive throughout the workday; lift up to 35 lbs occasionally; push/pull with 35 lbs of force.
Possess hand strength, dexterity, and ability to safely operate, load/unload, break down, and clean a firearm unassisted.
Have 20/20 vision in both eyes or corrective lenses to 20/20.
May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards; protective clothing must be worn as necessary.
Operate all equipment necessary to perform the job.
Frequent exposure to aggressive behavior and emotionally charged situations.
Handle personal stress and possible violence.
Physically fit and able to walk all areas of the facilities and grounds, restrain those who need restraint, and assist clinical teammates with lifting patients of all sizes.
Preferred Job Requirements
Behavioral threat assessment knowledge.
Use of force review.
Crime‑through‑environmental design awareness.
Ability to present material and facilitate meetings.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be required to perform other related duties.
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