Desktop Support Tech

Short Description: Seeking a skilled IT Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks.

Full Description: The NJ Department of Education is seeking a skilled IT Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks. This role supports enterprise-wide initiatives and will work closely with the System Administrator to troubleshoot issues, manage hardware/software rollouts, and provision access across platforms such as Azure AD, GitHub, Salesforce, and Microsoft 365.

Key Responsibilities

Package and deploy software via Microsoft Intune

Configure Zscaler Private Access (ZPA) policies and groups

Support hardware replacement and device setup

Troubleshoot Windows 11 auto-enrollment and security features

Assist with Android and cross-device enrollment

Migrate users from Avaya to Microsoft Teams Phones

Provision and manage accounts across Azure AD, GitHub, Salesforce

Respond to Tier 1/2 technical support requests

Maintain system setup and support documentation

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

Software Development

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