Mass General Brigham
Site: Newton-Wellesley Hospital
Mass General Brigham relies on a wide range of professionals—including doctors, nurses, business people, tech experts, researchers, and systems analysts—to advance our mission. As a not‑for‑profit organization, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us.
24‑hour nights. Every other weekend rotation.
Job Summary Provides administrative support to unit‑based and hospital‑wide clinicians and staff, functioning as the liaison between the patient, visitors, and the clinicians. Expected to effectively organize priorities, complete tasks on time, and manage confidential patient information. Responsible for partnering with nursing to coordinate day‑to‑day patient flow, including communication to key players regarding patient admissions, discharges, and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department.
Essential Functions
Performs clerical and other duties to assist in the general administration of the floor or unit.
Greets and interacts with patients, families, visitors, and coworkers in person and via communication tools in a professional manner.
Receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit.
Schedules consultations, tests, procedures, and patient transport to other departments.
Enters accurate and timely information about admissions, discharges, and transfers in the electronic medical record to facilitate efficient patient throughput.
Contacts ancillary service departments to obtain equipment, services, and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.
Qualifications Education
High School Diploma or Equivalent required; Associate's Degree in a related field preferred.
Licenses and Credentials
Certified Health Unit Coordinator—National Association of Health Unit Coordinators (NAHUC) preferred.
Experience
Administrative support experience 2–3 years required.
Knowledge, Skills, and Abilities
Proficiency with office procedures and equipment (filing, copying, scanning, printing, and faxing).
Proficiency in MS Office.
Ability to proofread and edit written documents.
Ability to use phone system.
Managing one's own time and the time of others.
Strong verbal and written communication skills.
Strong interpersonal, written, and oral skills.
Ability to use standard office equipment.
Familiarity with medical terminology.
Pay Range $17.36 – $24.79 / Hourly
EEO Statement Newton‑Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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Mass General Brigham relies on a wide range of professionals—including doctors, nurses, business people, tech experts, researchers, and systems analysts—to advance our mission. As a not‑for‑profit organization, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us.
24‑hour nights. Every other weekend rotation.
Job Summary Provides administrative support to unit‑based and hospital‑wide clinicians and staff, functioning as the liaison between the patient, visitors, and the clinicians. Expected to effectively organize priorities, complete tasks on time, and manage confidential patient information. Responsible for partnering with nursing to coordinate day‑to‑day patient flow, including communication to key players regarding patient admissions, discharges, and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department.
Essential Functions
Performs clerical and other duties to assist in the general administration of the floor or unit.
Greets and interacts with patients, families, visitors, and coworkers in person and via communication tools in a professional manner.
Receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit.
Schedules consultations, tests, procedures, and patient transport to other departments.
Enters accurate and timely information about admissions, discharges, and transfers in the electronic medical record to facilitate efficient patient throughput.
Contacts ancillary service departments to obtain equipment, services, and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.
Qualifications Education
High School Diploma or Equivalent required; Associate's Degree in a related field preferred.
Licenses and Credentials
Certified Health Unit Coordinator—National Association of Health Unit Coordinators (NAHUC) preferred.
Experience
Administrative support experience 2–3 years required.
Knowledge, Skills, and Abilities
Proficiency with office procedures and equipment (filing, copying, scanning, printing, and faxing).
Proficiency in MS Office.
Ability to proofread and edit written documents.
Ability to use phone system.
Managing one's own time and the time of others.
Strong verbal and written communication skills.
Strong interpersonal, written, and oral skills.
Ability to use standard office equipment.
Familiarity with medical terminology.
Pay Range $17.36 – $24.79 / Hourly
EEO Statement Newton‑Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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