DHL Express Deutschland
Lead Customs Entry Writer
DHL Express Deutschland, Los Angeles, California, United States, 90079
Lead Customs Entry Writer
This position will be responsible for obtaining required clearance documents and information from DHL customers. The selected candidate will network between Origin, Destination, Brokers and DHL parties including Customer Service, Clearance Production, and Compliance. The candidate will deal directly with companies and individuals via phone, email, fax, and internal networks to gather required information and enter data into DHL systems for entry processing and tracking purposes.
Pay: $31.33 – $41.78 per hour.
Key Responsibilities
Participate in processing inbound freight for clearance through U.S. Customs.
Review and process cash disputes including entry and billing corrections.
File PSC. 520D, or protests depending on type and liquidation date.
Effectively process shipments to gain clearance information while staying compliant with all government agency rules and regulations.
Contact DHL customers experiencing clearance delays with their shipments.
Provide information to, and communicate with, DHL Origin and destination stations on the status of delayed shipments.
Examine invoices, bills of lading and shipping documents to ensure compliance with federal regulations.
Communicate the shipment status and any special handling and delivery processes to all involved parties.
Ensure that all customer requested instructions are followed for the entry of their shipments.
Create new Customer Master Files and update existing files as warranted.
Handle U.S. Customs documents.
Skills & Qualifications
High school diploma or equivalent required.
Senior-level service, production, or support role with greater responsibility.
Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge.
1 year experience in customer service or imports.
Fluency in a foreign language is a plus.
Customer service skills preferred.
Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.
Competitive Pay
Retirement Savings – 401(k) with company match
Medical, Dental, Vision, well‑being programs
Tuition Reimbursement
Generous Paid Time Off – Starting at 4 weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
Equal Employment Opportunity DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Marketing, Public Relations, and Writing/Editing
Industries: Transportation, Logistics, Supply Chain and Storage
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Pay: $31.33 – $41.78 per hour.
Key Responsibilities
Participate in processing inbound freight for clearance through U.S. Customs.
Review and process cash disputes including entry and billing corrections.
File PSC. 520D, or protests depending on type and liquidation date.
Effectively process shipments to gain clearance information while staying compliant with all government agency rules and regulations.
Contact DHL customers experiencing clearance delays with their shipments.
Provide information to, and communicate with, DHL Origin and destination stations on the status of delayed shipments.
Examine invoices, bills of lading and shipping documents to ensure compliance with federal regulations.
Communicate the shipment status and any special handling and delivery processes to all involved parties.
Ensure that all customer requested instructions are followed for the entry of their shipments.
Create new Customer Master Files and update existing files as warranted.
Handle U.S. Customs documents.
Skills & Qualifications
High school diploma or equivalent required.
Senior-level service, production, or support role with greater responsibility.
Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge.
1 year experience in customer service or imports.
Fluency in a foreign language is a plus.
Customer service skills preferred.
Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.
Competitive Pay
Retirement Savings – 401(k) with company match
Medical, Dental, Vision, well‑being programs
Tuition Reimbursement
Generous Paid Time Off – Starting at 4 weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
Equal Employment Opportunity DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Marketing, Public Relations, and Writing/Editing
Industries: Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr