EY
ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting
EY, Minneapolis, Minnesota, United States, 55400
ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting
Join EY to shape the future of IT operations management. This role brings you to the forefront of ServiceNow transformation, delivering innovative solutions and driving business impact for our clients worldwide.
Responsibilities
Lead ServiceNow ITOM/CMDB transformation projects, managing design, configuration, development, testing, and deployment phases.
Collaborate with clients to gather and analyze requirements, ensuring final deliverables meet business objectives.
Design and develop user interfaces across mobile, web, and tablet platforms, focusing on usability and experience.
Write clean, maintainable code and create specifications that support business and technical goals.
Lead client process and design sessions, facilitate requirements workshops with functional and business process subject matter experts.
Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore consultants, developers, and testers.
Provide industry‑leading practice expertise and guidance for ServiceNow ITOM/CMDB implementations, helping clients achieve process and technology transformation.
Maintain best‑practice deliverables and project artifacts, ensuring high‑quality documentation.
Skills and Attributes for Success
Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project.
Ability to analyze a company’s people, process, and technology capabilities, providing leading‑practice recommendations.
Experience in waterfall and agile delivery models, supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
Strong communication (written/verbal), adaptability, problem solving, teamwork, and relationship building.
Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
Driver’s license valid in the U.S. and ability to travel to meet client needs.
Qualifications
A bachelor’s degree in Computer Science, Information Systems Management, Engineering or a related discipline.
Initially 2–4 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
3+ years of Big 4 or equivalent consulting experience.
Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Experience leading teams and supervising others (managerial and leadership skills).
Ideally, You’ll Also Have
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are technically proficient, curious, and eager to learn. Top performers navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues alike.
What We Offer You
Comprehensive compensation and benefits package, including base salary, medical and dental coverage, pension and 401(k), and a wide range of paid time off options.
Hybrid work model – most people in client‑serving roles work together in person 40–60% of the time over the course of a year.
Flexible vacation policy – you decide how much vacation time you need based on your personal circumstances.
EY’s inclusive culture – we empower you in a flexible environment and fuel your talents in a diverse and inclusive culture of globally connected teams.
Apply Today Are you ready to shape your future with confidence? EY accepts applications for this position on an ongoing basis.
Equal Employment Opportunity EY is an equal‑employment opportunity, affirmative action employer. EY focuses on high‑ethical standards, integrity, and expects all candidates to demonstrate these qualities. EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets.
Reasonable Accommodation We are committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance applying online or an accommodation during the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries. Contact our Talent Shared Services Team (TSS) at
ssc.customersupport@ey.com .
#J-18808-Ljbffr
Responsibilities
Lead ServiceNow ITOM/CMDB transformation projects, managing design, configuration, development, testing, and deployment phases.
Collaborate with clients to gather and analyze requirements, ensuring final deliverables meet business objectives.
Design and develop user interfaces across mobile, web, and tablet platforms, focusing on usability and experience.
Write clean, maintainable code and create specifications that support business and technical goals.
Lead client process and design sessions, facilitate requirements workshops with functional and business process subject matter experts.
Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore consultants, developers, and testers.
Provide industry‑leading practice expertise and guidance for ServiceNow ITOM/CMDB implementations, helping clients achieve process and technology transformation.
Maintain best‑practice deliverables and project artifacts, ensuring high‑quality documentation.
Skills and Attributes for Success
Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project.
Ability to analyze a company’s people, process, and technology capabilities, providing leading‑practice recommendations.
Experience in waterfall and agile delivery models, supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
Strong communication (written/verbal), adaptability, problem solving, teamwork, and relationship building.
Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
Driver’s license valid in the U.S. and ability to travel to meet client needs.
Qualifications
A bachelor’s degree in Computer Science, Information Systems Management, Engineering or a related discipline.
Initially 2–4 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
3+ years of Big 4 or equivalent consulting experience.
Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Experience leading teams and supervising others (managerial and leadership skills).
Ideally, You’ll Also Have
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are technically proficient, curious, and eager to learn. Top performers navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues alike.
What We Offer You
Comprehensive compensation and benefits package, including base salary, medical and dental coverage, pension and 401(k), and a wide range of paid time off options.
Hybrid work model – most people in client‑serving roles work together in person 40–60% of the time over the course of a year.
Flexible vacation policy – you decide how much vacation time you need based on your personal circumstances.
EY’s inclusive culture – we empower you in a flexible environment and fuel your talents in a diverse and inclusive culture of globally connected teams.
Apply Today Are you ready to shape your future with confidence? EY accepts applications for this position on an ongoing basis.
Equal Employment Opportunity EY is an equal‑employment opportunity, affirmative action employer. EY focuses on high‑ethical standards, integrity, and expects all candidates to demonstrate these qualities. EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets.
Reasonable Accommodation We are committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance applying online or an accommodation during the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries. Contact our Talent Shared Services Team (TSS) at
ssc.customersupport@ey.com .
#J-18808-Ljbffr