EY
ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting
EY, San Jose, California, United States, 95199
ServiceNow – IT Operations Management (ITOM) Senior Consultant – Tech Consulting – Open Location
Join EY as a ServiceNow – IT Operations Management (ITOM) Senior Consultant. You will shape the future of clients by leading transformation teams and delivering innovative solutions that improve business decision‑making.
Location Anywhere in Country
The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. This is a client‑visible role that offers opportunities to motivate, develop teams, establish new client relationships, and grow your consulting and leadership skills.
Key responsibilities include identifying and defining user/customer requirements, developing user interfaces across mobile, web, and tablet platforms, and creating components that integrate seamlessly with upstream and downstream systems.
Your Key Responsibilities
Collaborate with clients to gather and analyze requirements.
Design and develop user interfaces that are functional and enhance user experience.
Write clean, maintainable code and create specifications that support business objectives.
Travel regularly to meet with clients and engage stakeholders.
Skills & Attributes for Success
Lead ServiceNow ITOM/CMDB projects, including design, configuration, testing, and deployment.
Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore consultants, developers, and testers.
Provide guidance and industry best‑practice expertise for ITOM/CMDB implementations.
Analyze organizational capabilities and recommend process and technology transformations.
Advise on the connectivity of the CMDB, ITOM, and ITSM processes.
Facilitate client workshops and requirements sessions.
Support delivery models in waterfall and agile, including planning, reporting, budgeting, and risk management.
Create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or related discipline.
2–4 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum two of the following certifications:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: communication, adaptability, problem‑solving, teamwork, relationship building, dependability, and organization.
Experience leading and supervising teams.
Valid U.S. driver’s license.
Ability to travel for client engagements.
Ideally, you’ll also have
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Performance analytics and reporting experience; certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Offer You
Comprehensive compensation and benefits with performance‑based rewards. Base salary ranges: $102,500–$187,900 (US); adjusted for major metros.
Medical, dental, pension, 401(k), and paid time off.
Hybrid work model with 40–60% in‑person collaboration.
Flexible vacation policy aligned with personal circumstances.
Apply Today EY accepts applications on an ongoing basis. If you live in California, click for additional information.
EY focuses on high‑ethical standards and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records. It is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. For assistance or accommodation requests, contact 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com.
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Location Anywhere in Country
The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. This is a client‑visible role that offers opportunities to motivate, develop teams, establish new client relationships, and grow your consulting and leadership skills.
Key responsibilities include identifying and defining user/customer requirements, developing user interfaces across mobile, web, and tablet platforms, and creating components that integrate seamlessly with upstream and downstream systems.
Your Key Responsibilities
Collaborate with clients to gather and analyze requirements.
Design and develop user interfaces that are functional and enhance user experience.
Write clean, maintainable code and create specifications that support business objectives.
Travel regularly to meet with clients and engage stakeholders.
Skills & Attributes for Success
Lead ServiceNow ITOM/CMDB projects, including design, configuration, testing, and deployment.
Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore consultants, developers, and testers.
Provide guidance and industry best‑practice expertise for ITOM/CMDB implementations.
Analyze organizational capabilities and recommend process and technology transformations.
Advise on the connectivity of the CMDB, ITOM, and ITSM processes.
Facilitate client workshops and requirements sessions.
Support delivery models in waterfall and agile, including planning, reporting, budgeting, and risk management.
Create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or related discipline.
2–4 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum two of the following certifications:
ServiceNow Certified Implementation Specialist – Data Foundations
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – Event Management
ServiceNow Certified Implementation Specialist – Service Mapping
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: communication, adaptability, problem‑solving, teamwork, relationship building, dependability, and organization.
Experience leading and supervising teams.
Valid U.S. driver’s license.
Ability to travel for client engagements.
Ideally, you’ll also have
ServiceNow Certified Implementation Specialist – ITSM, HAM, or SAM.
Performance analytics and reporting experience; certifications are a plus.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Offer You
Comprehensive compensation and benefits with performance‑based rewards. Base salary ranges: $102,500–$187,900 (US); adjusted for major metros.
Medical, dental, pension, 401(k), and paid time off.
Hybrid work model with 40–60% in‑person collaboration.
Flexible vacation policy aligned with personal circumstances.
Apply Today EY accepts applications on an ongoing basis. If you live in California, click for additional information.
EY focuses on high‑ethical standards and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records. It is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. For assistance or accommodation requests, contact 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com.
#J-18808-Ljbffr