Texas Health Huguley FWS
Network Access Center Specialist (Job Number: 25044648)
Job Description
Benefits and Perks
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our Promise to You Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that
together
we are even better.
Schedule:
Full Time
Shift:
Days
Location:
13901 BRUCE B DOWNS BLVD, Tampa, 33613
The community you’ll be caring for:
AdventHealth Medical Group West Florida
Rollover PDO with service year increases in accrual
Comprehensive benefits package; including tuition reimbursement and matching 403b plan
Patient facing positions receiving company paid initial sets of scrubs
Company Discount programs
Growing Organization
Reimbursement for clinical position certifications
The Role You’ll Contribute The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized WFD Network Access Center. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Manager and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.
The Value You’ll Bring to the Team
Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training
Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
Demonstrates empowerment to successfully resolve customer inquiries
Adhere to all established workflows, scripting, and department greetings
Create delightful customer experience by setting proper expectations and consistently following through with end‑users
Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)
Qualifications The expertise and experiences you’ll need to succeed:
High‑school diploma or equivalent - Required
One+ year prior experience in a call center or customer service environment - Required
Bilingual English/Spanish - Preferred
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Benefits and Perks
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our Promise to You Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that
together
we are even better.
Schedule:
Full Time
Shift:
Days
Location:
13901 BRUCE B DOWNS BLVD, Tampa, 33613
The community you’ll be caring for:
AdventHealth Medical Group West Florida
Rollover PDO with service year increases in accrual
Comprehensive benefits package; including tuition reimbursement and matching 403b plan
Patient facing positions receiving company paid initial sets of scrubs
Company Discount programs
Growing Organization
Reimbursement for clinical position certifications
The Role You’ll Contribute The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized WFD Network Access Center. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Manager and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.
The Value You’ll Bring to the Team
Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training
Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
Demonstrates empowerment to successfully resolve customer inquiries
Adhere to all established workflows, scripting, and department greetings
Create delightful customer experience by setting proper expectations and consistently following through with end‑users
Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)
Qualifications The expertise and experiences you’ll need to succeed:
High‑school diploma or equivalent - Required
One+ year prior experience in a call center or customer service environment - Required
Bilingual English/Spanish - Preferred
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