Norwegian Cruise Line
Application System Administrator Guest Experience
Norwegian Cruise Line, Miami, Florida, us, 33222
JOB SUMMARY
Provides application, operational, and technical support for guest facing applications onboard the vessels and across all brands. Must provide leadership and day to day operational support for research and development and new technology rollouts to the ships. Expected results include implementation of system enhancements, internal/external development and support efforts, and support of the shipboard lab environment.
DUTIES & RESPONSIBILITIES Provide varying levels of production support for the following applications: ITV, Casino, Pay Your Way, Internet Café, IssuTrax, Comment Cards, Mobile Applications, Satellite Communications, RFID, E-Youth, Photogra, and Digital Signage. Work in all phases of project development and deployment: Initiation, Planning, Executing, and Closing. Lead shipboard projects (upgrades, dry docks, NewBuilds, enhancements), requiring server/application builds in our lab environments and on site shipboard deployments. Oversee day to day operations of shipboard Lab and testing environments. Partner with teams responsible for equipment and associated processes. Participate in the research, planning and implementation of technical solutions that will meet present and future systems needs of regional shoreside offices and shipside departments within the context of corporate needs and goals. Maintain a high level of expertise with guest facing applications in the cruise and hospitality industries. Seek the most effective alternatives to present to executives in order to meet the needs of the business and the ships. Perform other job related functions as assigned QUALIFICATIONS
DEGREE TYPE:
Bachelor's Degree
FIELD(S) OF STUDY:
IT, Engineering or related field
EXPERIENCE
Minimum 3 years of experience in support of packaged applications and back office applications and technical systems. Preferred experience with shipboard application systems and projects. Previous cruise industry experience required. COMPETENCIES/SKILLS
Ability to independently handle assigned projects, operations, implementations, documentation, and production support. Excellent written and verbal communications skills Ability to work with internal business owners and vendors on system specifications, requirements and recommendations. Interpersonal skills to work effectively in a team based environment. Ability to travel up to 25% per year
EQUAL EMPLOYMENT OPPORTUNITY:
Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement
Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health: It's the Law
Provides application, operational, and technical support for guest facing applications onboard the vessels and across all brands. Must provide leadership and day to day operational support for research and development and new technology rollouts to the ships. Expected results include implementation of system enhancements, internal/external development and support efforts, and support of the shipboard lab environment.
DUTIES & RESPONSIBILITIES Provide varying levels of production support for the following applications: ITV, Casino, Pay Your Way, Internet Café, IssuTrax, Comment Cards, Mobile Applications, Satellite Communications, RFID, E-Youth, Photogra, and Digital Signage. Work in all phases of project development and deployment: Initiation, Planning, Executing, and Closing. Lead shipboard projects (upgrades, dry docks, NewBuilds, enhancements), requiring server/application builds in our lab environments and on site shipboard deployments. Oversee day to day operations of shipboard Lab and testing environments. Partner with teams responsible for equipment and associated processes. Participate in the research, planning and implementation of technical solutions that will meet present and future systems needs of regional shoreside offices and shipside departments within the context of corporate needs and goals. Maintain a high level of expertise with guest facing applications in the cruise and hospitality industries. Seek the most effective alternatives to present to executives in order to meet the needs of the business and the ships. Perform other job related functions as assigned QUALIFICATIONS
DEGREE TYPE:
Bachelor's Degree
FIELD(S) OF STUDY:
IT, Engineering or related field
EXPERIENCE
Minimum 3 years of experience in support of packaged applications and back office applications and technical systems. Preferred experience with shipboard application systems and projects. Previous cruise industry experience required. COMPETENCIES/SKILLS
Ability to independently handle assigned projects, operations, implementations, documentation, and production support. Excellent written and verbal communications skills Ability to work with internal business owners and vendors on system specifications, requirements and recommendations. Interpersonal skills to work effectively in a team based environment. Ability to travel up to 25% per year
EQUAL EMPLOYMENT OPPORTUNITY:
Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement
Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health: It's the Law