University of Washington
Hospital Communications Representative / Telecom Dispatcher / PBX
University of Washington, Indianapolis, Indiana, United States
Hospital Communications Representative / Telecom Dispatcher / PBX
UW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX. Job Description UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and Harborview Medical Center switchboards. Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls. We receive and route calls for patients, families, and staff. Work Schedule
40 hours per week Tuesday–Saturday, 2:00 PM–10:30 PM Evening Shift Position Highlights
Provide a friendly voice to connect callers to their destination as part of patient- and family-centered care at UWMC and HMC Deliver prompt, courteous service using strong communication with internal and external customers Be part of a team supporting UW Medicine where Patients Are First Primary Job Responsibilities
Answer all incoming calls to the medical centers’ main telephone numbers Transfer external and internal calls Provide visitor information and general customer service reception Receive and dispatch all emergency communications, including trauma codes and code blue Paging services for patients, staff, and medical providers Monitor and respond to alarms Requirements
High School Diploma or GED; AND one year of experience as a Telephone Communications Operator or equivalent. Six months of additional qualifying experience may substitute for required education. Excellent customer service skills Ability to work in a team setting Computer skills, including competent keyboard abilities Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license, certification, and/or registration About UW Medicine
UW Medicine is Washington’s health system that includes a medical school and research center. The mission is to improve the health of the public by advancing medical knowledge, providing outstanding care, and preparing tomorrow’s physicians and other professionals. UW Medicine employees collaborate to perform high-quality work with integrity and compassion in a respectful, welcoming environment. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Compensation, Benefits and Details Pay Range Minimum: $44,100.00 annual Pay Range Maximum: $54,300.00 annual Shift: Evening Shift FTE: 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory Benefits information is available at the UW benefits site. For more details, visit the UW jobs benefits page. Equal Opportunity The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants may be required to disclose substantiated findings or investigations related to sexual misconduct as per Washington state law.
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UW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX. Job Description UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and Harborview Medical Center switchboards. Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls. We receive and route calls for patients, families, and staff. Work Schedule
40 hours per week Tuesday–Saturday, 2:00 PM–10:30 PM Evening Shift Position Highlights
Provide a friendly voice to connect callers to their destination as part of patient- and family-centered care at UWMC and HMC Deliver prompt, courteous service using strong communication with internal and external customers Be part of a team supporting UW Medicine where Patients Are First Primary Job Responsibilities
Answer all incoming calls to the medical centers’ main telephone numbers Transfer external and internal calls Provide visitor information and general customer service reception Receive and dispatch all emergency communications, including trauma codes and code blue Paging services for patients, staff, and medical providers Monitor and respond to alarms Requirements
High School Diploma or GED; AND one year of experience as a Telephone Communications Operator or equivalent. Six months of additional qualifying experience may substitute for required education. Excellent customer service skills Ability to work in a team setting Computer skills, including competent keyboard abilities Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license, certification, and/or registration About UW Medicine
UW Medicine is Washington’s health system that includes a medical school and research center. The mission is to improve the health of the public by advancing medical knowledge, providing outstanding care, and preparing tomorrow’s physicians and other professionals. UW Medicine employees collaborate to perform high-quality work with integrity and compassion in a respectful, welcoming environment. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Compensation, Benefits and Details Pay Range Minimum: $44,100.00 annual Pay Range Maximum: $54,300.00 annual Shift: Evening Shift FTE: 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory Benefits information is available at the UW benefits site. For more details, visit the UW jobs benefits page. Equal Opportunity The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants may be required to disclose substantiated findings or investigations related to sexual misconduct as per Washington state law.
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