Sanborn's Air Conditioning & Heating
HVAC - Home Service Appointment Setter
Sanborn's Air Conditioning & Heating, Redlands, California, us, 92375
Overview
HVAC/Home Service Appointment Setter - Be the Voice of Comfort & Trust Company: Sanborn's Air Conditioning and Heating | Location: Redlands, CA (On-Site) | Compensation: $20 - $25/hour + Performance Bonuses | Schedule: Full-Time | Monday - Friday
Are You Ready to Be the First Voice of Comfort for Homeowners in Need?
Sanborn's Air Conditioning and Heating has been a fixture in the Inland Empire since the late 1940s. As a family-owned business with roots dating back to the 1800s, we serve Redlands, Banning, and San Bernardino with a commitment to keeping homes comfortable and safe.
We are seeking an HVAC/Home Service Appointment Setter who believes every call is an opportunity to improve someone’s day. If you want a career where your voice makes a real difference, this is your opportunity.
Responsibilities
Being the Voice of Comfort – Answer calls from homeowners with warmth, professionalism, and genuine care
Orchestrating Solutions – Schedule service appointments that fit customer needs and technician routes
Building Trust Through Excellence – Deliver a 5-star customer experience with every interaction
Protecting Home Comfort – Identify urgent situations and ensure timely assistance
Creating Seamless Experiences – Coordinate between customers, technicians, and office teams
Growing Your Impact – Master our systems, develop your skills, and become an essential part of the customer experience
Why Sanborn's Air Conditioning and Heating?
Competitive Compensation – $20 - $25/hour based on experience, plus performance bonuses
Work-Life Balance – Monday-Friday schedule
Career Growth Path – Opportunities into dispatch, customer service management, or operations
Comprehensive Benefits – Medical coverage, paid holidays, paid vacation
Industry Leadership – Daikin Dealer with a 5-Star Satisfaction Guarantee
Community Impact – Involvement with AYSO soccer, youth baseball, and local schools
Family Legacy – Join a team guided by owners Geoff and Missy Sanborn and a long-standing industry tradition
Who You Are
A natural communicator who makes people feel heard and confident in their decision
A multitasking professional who thrives in fast-paced environments with accuracy
A problem solver who can fit urgent appointments into busy schedules
An empathetic professional who understands families rely on us
A team player who supports colleagues and celebrates wins
A growth-minded individual seeking meaningful work with real impact
What You Need To Succeed
2+ years of customer service experience (appointment setting or call center preferred)
Proven ability to handle multi-line phone systems under pressure
Excellence in scheduling and time management
Proficiency in Microsoft Office and ability to learn new software quickly
Outstanding verbal communication with a warm, professional phone presence
Detail-oriented approach to ensure nothing falls through the cracks
HVAC or home service experience is a plus but not required – training provided
Apply Sanborn's is an equal opportunity employer committed to building a diverse team of professionals who share our values of integrity, excellence, and service. We are proud members of the Redlands Chamber of Commerce, the League of California Homeowners, and the Refrigeration Service Engineers Society.
Salary: $20 - $25 per hour
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HVAC/Home Service Appointment Setter - Be the Voice of Comfort & Trust Company: Sanborn's Air Conditioning and Heating | Location: Redlands, CA (On-Site) | Compensation: $20 - $25/hour + Performance Bonuses | Schedule: Full-Time | Monday - Friday
Are You Ready to Be the First Voice of Comfort for Homeowners in Need?
Sanborn's Air Conditioning and Heating has been a fixture in the Inland Empire since the late 1940s. As a family-owned business with roots dating back to the 1800s, we serve Redlands, Banning, and San Bernardino with a commitment to keeping homes comfortable and safe.
We are seeking an HVAC/Home Service Appointment Setter who believes every call is an opportunity to improve someone’s day. If you want a career where your voice makes a real difference, this is your opportunity.
Responsibilities
Being the Voice of Comfort – Answer calls from homeowners with warmth, professionalism, and genuine care
Orchestrating Solutions – Schedule service appointments that fit customer needs and technician routes
Building Trust Through Excellence – Deliver a 5-star customer experience with every interaction
Protecting Home Comfort – Identify urgent situations and ensure timely assistance
Creating Seamless Experiences – Coordinate between customers, technicians, and office teams
Growing Your Impact – Master our systems, develop your skills, and become an essential part of the customer experience
Why Sanborn's Air Conditioning and Heating?
Competitive Compensation – $20 - $25/hour based on experience, plus performance bonuses
Work-Life Balance – Monday-Friday schedule
Career Growth Path – Opportunities into dispatch, customer service management, or operations
Comprehensive Benefits – Medical coverage, paid holidays, paid vacation
Industry Leadership – Daikin Dealer with a 5-Star Satisfaction Guarantee
Community Impact – Involvement with AYSO soccer, youth baseball, and local schools
Family Legacy – Join a team guided by owners Geoff and Missy Sanborn and a long-standing industry tradition
Who You Are
A natural communicator who makes people feel heard and confident in their decision
A multitasking professional who thrives in fast-paced environments with accuracy
A problem solver who can fit urgent appointments into busy schedules
An empathetic professional who understands families rely on us
A team player who supports colleagues and celebrates wins
A growth-minded individual seeking meaningful work with real impact
What You Need To Succeed
2+ years of customer service experience (appointment setting or call center preferred)
Proven ability to handle multi-line phone systems under pressure
Excellence in scheduling and time management
Proficiency in Microsoft Office and ability to learn new software quickly
Outstanding verbal communication with a warm, professional phone presence
Detail-oriented approach to ensure nothing falls through the cracks
HVAC or home service experience is a plus but not required – training provided
Apply Sanborn's is an equal opportunity employer committed to building a diverse team of professionals who share our values of integrity, excellence, and service. We are proud members of the Redlands Chamber of Commerce, the League of California Homeowners, and the Refrigeration Service Engineers Society.
Salary: $20 - $25 per hour
#J-18808-Ljbffr