H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . Responsibilities
Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. Advance your knowledge and skills to excel with us as you serve as a knowledgeable resource on tax topics and products for associates. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Lead daily activities to ensure that all tax office associates' work is completed according to deadlines, with attention to quality standards, priorities and overall goals. Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions. Prepare tax returns, as required. Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns. Qualifications
Prior experience working in a customer service, shift leader, or similar role Experience supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns) Annual completion of continuing education and ability to meet all other IRS and applicable state requirements Computer proficient with the ability to use MS Office Demonstrated ability to work independently with minimal supervision Passionate, determined and resilient with a customer-centric mindset Able to work a flexible work schedule and flexibility in work assignments based on business needs High school diploma / equivalent or higher Why join us / Benefits
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at blockbenefits.com. The Community You Will Join
At H&R Block we are committed to building a connected culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. If you’re looking to make an impact, H&R Block is the place for you.
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Join to apply for the
Team Leader
role at
H&R Block . Responsibilities
Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. Advance your knowledge and skills to excel with us as you serve as a knowledgeable resource on tax topics and products for associates. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Lead daily activities to ensure that all tax office associates' work is completed according to deadlines, with attention to quality standards, priorities and overall goals. Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions. Prepare tax returns, as required. Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns. Qualifications
Prior experience working in a customer service, shift leader, or similar role Experience supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns) Annual completion of continuing education and ability to meet all other IRS and applicable state requirements Computer proficient with the ability to use MS Office Demonstrated ability to work independently with minimal supervision Passionate, determined and resilient with a customer-centric mindset Able to work a flexible work schedule and flexibility in work assignments based on business needs High school diploma / equivalent or higher Why join us / Benefits
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at blockbenefits.com. The Community You Will Join
At H&R Block we are committed to building a connected culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. If you’re looking to make an impact, H&R Block is the place for you.
#J-18808-Ljbffr