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H&R Block

Multi-Unit Team Leader

H&R Block, Stone Mountain, Georgia, United States, 30083

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Overview

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Multi-Unit Team Leader

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H&R Block . Joining us as a

Multi-Unit Team Leader , you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll lead customer-centric teams to accelerate their seasonal tax business. This role is not remote and requires in-person work. You will start a flexible part-time schedule in the fall and transition to full-time from January to April, including evening and weekend hours as needed. Location: in-person at multiple tax offices. This is a multi-office leadership position with travel between offices as required. A Typical Day

You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. It would be even better if you also had

multi-unit people management experience in the retail, restaurant, banking, or related industry. Responsibilities

Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement Assist DGM in recruiting and interviewing candidates for tax office associate positions Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve associate issues and address performance concerns Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices Travel between offices as required Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment* You #J-18808-Ljbffr