H&R Block
Join to apply for the
Team Leader
role at
H&R Block .
Our Company At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth.
As a Team Leader, you’ll lead a customer‑centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front‑line manager to provide leadership and development, deliver an outstanding client experience, and achieve office growth objectives. You’ll also be a knowledgeable resource on tax topics and products for associates.
Typical Day As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger each year. You’ll lead daily activities to ensure tax office associates meet deadlines with quality standards and priorities. You’ll train and coach associates to execute Service Standards and recognize outstanding contributions. You’ll lead daily team meetings, create schedules, and manage timekeeping.
Responsibilities
Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement
Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
Serve as the point of contact for onsite escalated client service concerns
Ensure clients are scheduled properly and conflicts are resolved
Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and goals
Build an engaging team environment by training and coaching associates to execute on Service Standards
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules and ensure accurate timekeeping and overtime management
Prepare tax returns, as required
Conduct timely performance reviews and address associate issues
Qualifications / Expertise
Prior experience in a customer service, shift leader, or similar role
Experience supervising or managing people
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns)
Annual completion of continuing education and ability to meet IRS/state requirements
Computer proficiency with MS Office
Ability to work independently with minimal supervision
Customer-centric mindset with resilience
Flexible work schedule and assignments based on business needs
High school diploma / equivalent or higher
Why work for us H&R Block invests in our people by supporting their total well‑being. Our benefits help associates plan for health, wellbeing and financial needs.
Employee Assistance Program with Health Advocate
Wellbeing program BetterYou
Neurodiversity and caregiver support
Discounts on everyday items and services
Medical Coverage, 401(k) and Employee Stock Purchase Plan (eligibility rules apply)
More benefits at www.blockbenefits.com
Pay Range The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefits as described by policy.
Pay Range : $15.00 - $65.00/Hr.
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Team Leader
role at
H&R Block .
Our Company At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth.
As a Team Leader, you’ll lead a customer‑centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front‑line manager to provide leadership and development, deliver an outstanding client experience, and achieve office growth objectives. You’ll also be a knowledgeable resource on tax topics and products for associates.
Typical Day As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger each year. You’ll lead daily activities to ensure tax office associates meet deadlines with quality standards and priorities. You’ll train and coach associates to execute Service Standards and recognize outstanding contributions. You’ll lead daily team meetings, create schedules, and manage timekeeping.
Responsibilities
Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement
Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
Serve as the point of contact for onsite escalated client service concerns
Ensure clients are scheduled properly and conflicts are resolved
Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and goals
Build an engaging team environment by training and coaching associates to execute on Service Standards
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules and ensure accurate timekeeping and overtime management
Prepare tax returns, as required
Conduct timely performance reviews and address associate issues
Qualifications / Expertise
Prior experience in a customer service, shift leader, or similar role
Experience supervising or managing people
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns)
Annual completion of continuing education and ability to meet IRS/state requirements
Computer proficiency with MS Office
Ability to work independently with minimal supervision
Customer-centric mindset with resilience
Flexible work schedule and assignments based on business needs
High school diploma / equivalent or higher
Why work for us H&R Block invests in our people by supporting their total well‑being. Our benefits help associates plan for health, wellbeing and financial needs.
Employee Assistance Program with Health Advocate
Wellbeing program BetterYou
Neurodiversity and caregiver support
Discounts on everyday items and services
Medical Coverage, 401(k) and Employee Stock Purchase Plan (eligibility rules apply)
More benefits at www.blockbenefits.com
Pay Range The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefits as described by policy.
Pay Range : $15.00 - $65.00/Hr.
#J-18808-Ljbffr