H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are pursuing Block Next, a long-term transformation focusing on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that strengthen over time. As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll lead as the front-line manager, developing tax office associates, delivering an outstanding client experience, and achieving office growth objectives. You will be a knowledgeable resource on tax topics and products for associates. Responsibilities
Provide leadership and development of tax office associates to deliver an outstanding client experience and achieve growth objectives. Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as the point of contact for onsite escalated client service concerns and ensure proper scheduling and conflict resolution. Lead daily activities to ensure all tax office work is completed on time with quality standards and priority alignment. Train and coach associates to execute Service Standards and recognize outstanding contributions; lead daily team meetings and communicate essential information. Create associate work schedules, manage timekeeping and overtime, and prepare tax returns as required. Conduct timely performance reviews and address associate issues in partnership with the Associate Relations Center. Qualifications
Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns); annual continuing education to meet IRS/state requirements. Computer proficiency with MS Office; ability to work independently with minimal supervision; customer-centric mindset. Ability to work a flexible schedule and adapt to business needs; high school diploma or equivalent or higher. Benefits and Community
We invest in our people’s total well-being with programs that support health, wellbeing, and financial wellness. Benefits include an Employee Assistance Program with Health Advocate, wellbeing program BetterYou, neurodiversity and caregiver support, various discounts, and eligibility-based benefits such as Medical Coverage, 401k, and Employee Stock Purchase Plan. See all available benefits at blockbenefits.com. EEO and Equal Opportunity
H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Notes
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.
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Join to apply for the
Team Leader
role at
H&R Block . Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are pursuing Block Next, a long-term transformation focusing on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that strengthen over time. As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll lead as the front-line manager, developing tax office associates, delivering an outstanding client experience, and achieving office growth objectives. You will be a knowledgeable resource on tax topics and products for associates. Responsibilities
Provide leadership and development of tax office associates to deliver an outstanding client experience and achieve growth objectives. Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as the point of contact for onsite escalated client service concerns and ensure proper scheduling and conflict resolution. Lead daily activities to ensure all tax office work is completed on time with quality standards and priority alignment. Train and coach associates to execute Service Standards and recognize outstanding contributions; lead daily team meetings and communicate essential information. Create associate work schedules, manage timekeeping and overtime, and prepare tax returns as required. Conduct timely performance reviews and address associate issues in partnership with the Associate Relations Center. Qualifications
Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns); annual continuing education to meet IRS/state requirements. Computer proficiency with MS Office; ability to work independently with minimal supervision; customer-centric mindset. Ability to work a flexible schedule and adapt to business needs; high school diploma or equivalent or higher. Benefits and Community
We invest in our people’s total well-being with programs that support health, wellbeing, and financial wellness. Benefits include an Employee Assistance Program with Health Advocate, wellbeing program BetterYou, neurodiversity and caregiver support, various discounts, and eligibility-based benefits such as Medical Coverage, 401k, and Employee Stock Purchase Plan. See all available benefits at blockbenefits.com. EEO and Equal Opportunity
H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Notes
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.
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