Client Services Specialist

UC Riverside's Facilities Services is recruiting for the Client Services Specialist. The full salary range for the Client Services Specialist is $32.74 - $52.32 per hour. Under the general supervision of the Director of Client Support Services, the Client Services Specialist serves in a critical customer‑service focused role as the designated point of contact in Facilities Services for all incoming inquiries, work orders, and service requests from campus. The Specialist maintains knowledge and understanding of the Campus Guide to Services and all Service Level Agreements (SLA), skilled trades, and general facilities services provided in order to interpret the customer’s needs and successfully manage the work order intake and review process for Facilities Services. Responsibilities include consolidating a high volume of service requests from a variety of contact points—including the online work order system, phone, email, and direct communication from campus staff and visitors—analyzing service requests, ensuring all requests for services are properly prioritized, assigned, and reviewed for accurate funding, delegating work orders to the appropriate unit of Facilities Services (including various skilled trades, custodial services, landscape services, resource management, etc.), managing the flow and follow‑up of inquiries from campus customers to ensure timely response and escalation as needed, collaborating with the Client Support Services team to drive timely work order intake and review process in support of providing KPI’s to FS leadership, managing the Client Support Services Student worker program, participating in the recruitment and selection process, providing training and daily guidance, directing work assignments as appropriate, providing communication support and issuing emergency notifications to essential staff and campus customers, accurately maintaining communication tools such as building distribution lists, continuously reviewing and updating existing and newly developed Standard Operating Procedures (SOP) in relation to intake and customer support, overseeing day‑to‑day general office administration including distribution of departmental mail, secure distribution of customer keys, support for facilities vendors, and performing other client service support duties as needed.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Seniority level Entry level

Employment type Full‑time

Job function Other

Industries Online Audio and Video Media

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