H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. Typical Day
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that will grow stronger every year. You’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. You’ll be a knowledgeable resource on tax topics and products for associates. Responsibilities
Lead and develop a customer-centric team of tax office associates to deliver an outstanding client experience Provide leadership to drive office growth objectives and accelerate seasonal tax business Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved Lead daily activities to complete work according to deadlines with attention to quality standards, priorities, and goals Train and coach associates to execute Service Standards and recognize outstanding contributions Lead daily team meetings and communicate essential information Create associate work schedules and ensure accurate timekeeping and overtime management Prepare tax returns, as required Conduct timely performance reviews and address performance concerns in partnership with the Associate Relations Center Qualifications
Prior experience in customer service, shift leadership, or similar role Experience supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns) Annual completion of continuing education and ability to meet IRS and applicable state requirements Computer proficiency with MS Office Ability to work independently with minimal supervision Customer-centric mindset, driven, and resilient Flexible work schedule and assignments based on business needs High school diploma / equivalent or higher Why work for us
We invest in our people and their total well-being. Our benefits help associates plan for health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, to help you build healthy habits Neurodiversity and caregiver support for you and family Various discounts on everyday items and services Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility may apply) Check all available benefits at blockbenefits.com The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help us work together. We strive to create an environment where everyone feels safe to bring their authentic self and belong as part of a larger team. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Legal/Notes
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Job Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Retail EEO statements and alerts are still applicable as per company policy.
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Join to apply for the
Team Leader
role at
H&R Block Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. Typical Day
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that will grow stronger every year. You’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. You’ll be a knowledgeable resource on tax topics and products for associates. Responsibilities
Lead and develop a customer-centric team of tax office associates to deliver an outstanding client experience Provide leadership to drive office growth objectives and accelerate seasonal tax business Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved Lead daily activities to complete work according to deadlines with attention to quality standards, priorities, and goals Train and coach associates to execute Service Standards and recognize outstanding contributions Lead daily team meetings and communicate essential information Create associate work schedules and ensure accurate timekeeping and overtime management Prepare tax returns, as required Conduct timely performance reviews and address performance concerns in partnership with the Associate Relations Center Qualifications
Prior experience in customer service, shift leadership, or similar role Experience supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns) Annual completion of continuing education and ability to meet IRS and applicable state requirements Computer proficiency with MS Office Ability to work independently with minimal supervision Customer-centric mindset, driven, and resilient Flexible work schedule and assignments based on business needs High school diploma / equivalent or higher Why work for us
We invest in our people and their total well-being. Our benefits help associates plan for health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, to help you build healthy habits Neurodiversity and caregiver support for you and family Various discounts on everyday items and services Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility may apply) Check all available benefits at blockbenefits.com The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help us work together. We strive to create an environment where everyone feels safe to bring their authentic self and belong as part of a larger team. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Legal/Notes
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Job Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Retail EEO statements and alerts are still applicable as per company policy.
#J-18808-Ljbffr