Goldman Sachs
Analyst - Fraud Operations Management - Richardson - Platform Solutions
Goldman Sachs, Richardson, Texas, United States, 75080
Analyst -- Fraud Operations Management -- Richardson -- Platform Solutions
Pay Competitive Employment type Full-Time Job Description
Req#: 112126
Platform Solutions
Across Platform Solutions (PS), we power our clients to serve and create better loyalty with their own clients and customers by delivering agile and modern cloud-based, developer-centric financial solutions. PS is comprised of four main businesses, underpinned by key horizontal functions across engineering, operations and risk management: Transaction Banking , a cash management and payments platform for clients building a corporate treasury system Enterprise Partnerships , consumer financial products that companies embed directly within their ecosystems to better serve their end customers Merchant Point-of-Sale Lending , a platform that provides custom credit financing for home improvement merchants to offer directly to their customers ETF Accelerator , a platform for clients to launch, list and manage exchange-traded funds Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience. Responsibilities Manage the day-to-day activities of a Fraud Operations team Provide direction to the team on productivity and SLAs, problem solving, setting timelines and next steps Provide individual coaching, mentoring, and feedback to the team on a regular basis Educate Fraud Investigators on identification and prevention of fraudulent activity Conduct training, monitor quality and quantity of case work and provide feedback on performance Manage significant caseload and utilize the company investigation system Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed Review existing operational processes and identify opportunities for continuous improvement Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership Coordinate the investigation of any fraud issue with the appropriate Stakeholders as appropriate Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred Qualifications Bachelor's Degree or equivalent combination of education and fraud experience Minimum of 3-5 years of experience in financial services or related industries Minimum of 1-3 years of people management experience with a proven track record of strong leadership skills Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner Ability to research and make appropriate decision regarding complex cases Must be self-directed, detailed-oriented, driven, and able to work independently in a team-oriented and fast-paced environment Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.
About Goldman Sachs
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
About the company
The Goldman Sachs Group, Inc., is an American multinational investment bank and financial services company headquartered in New York City. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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Pay Competitive Employment type Full-Time Job Description
Req#: 112126
Platform Solutions
Across Platform Solutions (PS), we power our clients to serve and create better loyalty with their own clients and customers by delivering agile and modern cloud-based, developer-centric financial solutions. PS is comprised of four main businesses, underpinned by key horizontal functions across engineering, operations and risk management: Transaction Banking , a cash management and payments platform for clients building a corporate treasury system Enterprise Partnerships , consumer financial products that companies embed directly within their ecosystems to better serve their end customers Merchant Point-of-Sale Lending , a platform that provides custom credit financing for home improvement merchants to offer directly to their customers ETF Accelerator , a platform for clients to launch, list and manage exchange-traded funds Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience. Responsibilities Manage the day-to-day activities of a Fraud Operations team Provide direction to the team on productivity and SLAs, problem solving, setting timelines and next steps Provide individual coaching, mentoring, and feedback to the team on a regular basis Educate Fraud Investigators on identification and prevention of fraudulent activity Conduct training, monitor quality and quantity of case work and provide feedback on performance Manage significant caseload and utilize the company investigation system Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed Review existing operational processes and identify opportunities for continuous improvement Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership Coordinate the investigation of any fraud issue with the appropriate Stakeholders as appropriate Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred Qualifications Bachelor's Degree or equivalent combination of education and fraud experience Minimum of 3-5 years of experience in financial services or related industries Minimum of 1-3 years of people management experience with a proven track record of strong leadership skills Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner Ability to research and make appropriate decision regarding complex cases Must be self-directed, detailed-oriented, driven, and able to work independently in a team-oriented and fast-paced environment Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.
About Goldman Sachs
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
About the company
The Goldman Sachs Group, Inc., is an American multinational investment bank and financial services company headquartered in New York City. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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