Ross Stores, Inc.
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Area Supervisor
role at
Ross Stores, Inc.
Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on delivering customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.
As Part Of Our Team, You Will Experience
Success – Our winning team pursues excellence while learning and evolving.
Career growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve hard problems and find the right solution.
Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger and we strive to be a positive force in our community.
Corporate Overview Our corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy‑to‑shop environment. They ensure proper merchandise presentation, keep a clean work area, and execute and supervise company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Practices safe behaviors as safety is the number one priority.
Maintains awareness on the sales floor, corrects or reports unsafe conditions, and protects building security including entrance/exit control and register area.
Ensures safe egress, conducts fire alarm tests, and responds to after‑hours alarms when requested.
Customer Service
Treats all Customers, Associates, and other leaders with respect and demonstrates courtesy, friendliness, and professionalism.
Recognizes Associates using company recognition programs.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance and ensures all Associates adhere to the dress code.
Keeps all store areas clean, well‑maintained, and merchandised to standard.
Removes clutter and ensures safe, clear egress.
General Merchandising
Ensures recovery, sizing, and markdowns follow company standards through teaching, assigning tasks, and following up.
Manages receiving merchandise, processes all inbound deliveries, and keeps stockrooms organized.
Helps deliver and place merchandise on the sales floor, secures back‑stock, and executes floor moves and promotional signing.
Reduces loss due to damage, complies with monthly presentation guidelines, and performs re‑wraps as needed.
Loss Prevention
Complies with the Loss Prevention Awareness Program, maintains a large customer‑service presence on the sales floor, and engages associates.
Safeguards confidential information, cash, and merchandise and ensures the Public View Monitor system is maintained.
Conducts “Code 50” package inspections and executes best practices to maximize productivity.
Front End Supervision and Operations
Ensures Associates execute front‑end procedures to company standards and trains/coaches on cash registers and shortage control.
Manages line pace, energy, and presence to expedite customer wait time.
Maintains proper supplies, recovery, and equipment functionality at the front end.
Ensures go‑backs are expedited, scanned, security‑tagged, and ticketed.
Teaches the “Scan and Bag” best practice and ensures salability of merchandise on the front end.
Fitting Rooms
Maintains cleanliness of fitting rooms and audits garment tags per policy.
Ensures go‑back compliance and that returned merchandise is ticketed, scanned, and security‑tagged.
Administrative Duties as Assigned by Store Manager
Conducts cash pulls and bank deposits per company policy.
Controls front‑end cash procedures and adheres to refund and register policies.
Manages payroll administration, scheduling compliance, and Sunday payroll transmission.
Performs other duties assigned by the Store Manager.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leads by Example
Communicates Effectively
Ensures Accountability & Execution
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer‑service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Uses all store equipment, including PDTs, registers, and PC.
Spends up to 100% of time standing, walking, and moving around the store.
Regularly bends, squats, kneels, climbs, carries, reaches, and stoops.
Occasionally pushes, pulls, and lifts more than 25 lbs.
Uses janitorial equipment, rolling racks, ladders, and other assigned supplies.
Stockroom shifts may require pushing, pulling, and lifting more than 20 lbs.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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Area Supervisor
role at
Ross Stores, Inc.
Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on delivering customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.
As Part Of Our Team, You Will Experience
Success – Our winning team pursues excellence while learning and evolving.
Career growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve hard problems and find the right solution.
Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger and we strive to be a positive force in our community.
Corporate Overview Our corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy‑to‑shop environment. They ensure proper merchandise presentation, keep a clean work area, and execute and supervise company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Practices safe behaviors as safety is the number one priority.
Maintains awareness on the sales floor, corrects or reports unsafe conditions, and protects building security including entrance/exit control and register area.
Ensures safe egress, conducts fire alarm tests, and responds to after‑hours alarms when requested.
Customer Service
Treats all Customers, Associates, and other leaders with respect and demonstrates courtesy, friendliness, and professionalism.
Recognizes Associates using company recognition programs.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance and ensures all Associates adhere to the dress code.
Keeps all store areas clean, well‑maintained, and merchandised to standard.
Removes clutter and ensures safe, clear egress.
General Merchandising
Ensures recovery, sizing, and markdowns follow company standards through teaching, assigning tasks, and following up.
Manages receiving merchandise, processes all inbound deliveries, and keeps stockrooms organized.
Helps deliver and place merchandise on the sales floor, secures back‑stock, and executes floor moves and promotional signing.
Reduces loss due to damage, complies with monthly presentation guidelines, and performs re‑wraps as needed.
Loss Prevention
Complies with the Loss Prevention Awareness Program, maintains a large customer‑service presence on the sales floor, and engages associates.
Safeguards confidential information, cash, and merchandise and ensures the Public View Monitor system is maintained.
Conducts “Code 50” package inspections and executes best practices to maximize productivity.
Front End Supervision and Operations
Ensures Associates execute front‑end procedures to company standards and trains/coaches on cash registers and shortage control.
Manages line pace, energy, and presence to expedite customer wait time.
Maintains proper supplies, recovery, and equipment functionality at the front end.
Ensures go‑backs are expedited, scanned, security‑tagged, and ticketed.
Teaches the “Scan and Bag” best practice and ensures salability of merchandise on the front end.
Fitting Rooms
Maintains cleanliness of fitting rooms and audits garment tags per policy.
Ensures go‑back compliance and that returned merchandise is ticketed, scanned, and security‑tagged.
Administrative Duties as Assigned by Store Manager
Conducts cash pulls and bank deposits per company policy.
Controls front‑end cash procedures and adheres to refund and register policies.
Manages payroll administration, scheduling compliance, and Sunday payroll transmission.
Performs other duties assigned by the Store Manager.
Competencies
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leads by Example
Communicates Effectively
Ensures Accountability & Execution
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer‑service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Uses all store equipment, including PDTs, registers, and PC.
Spends up to 100% of time standing, walking, and moving around the store.
Regularly bends, squats, kneels, climbs, carries, reaches, and stoops.
Occasionally pushes, pulls, and lifts more than 25 lbs.
Uses janitorial equipment, rolling racks, ladders, and other assigned supplies.
Stockroom shifts may require pushing, pulling, and lifting more than 20 lbs.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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