H&R Block
Overview
Associate Team Leader at H&R Block. You will support a single retail office during tax season to exceed client expectations and provide daily operations direction for the tax office. The role begins with a flexible part-time schedule in late fall and transitions to full-time from January through April. Responsibilities
Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals Lead daily huddles and communicate essential information to office associates Your Expertise
Prior experience working in customer service or a similar role Strong organizational skills and ability to plan and manage day-to-day office operations Customer-centric mindset and strong communication skills Computer proficient with the ability to use MS Office Demonstrated ability to work independently with minimal supervision Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs High school diploma / equivalent or higher Why work for us
Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, to help you build healthy habits Neurodiversity and caregiver support available to you and your family Various discounts on everyday items and services Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan The Community You Will Join
H&R Block is an equal opportunity employer that values diversity and inclusivity. We remain committed to creating an environment where everyone feels safe to bring their authentic self to work and feels like they belong as part of a larger team.
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Associate Team Leader at H&R Block. You will support a single retail office during tax season to exceed client expectations and provide daily operations direction for the tax office. The role begins with a flexible part-time schedule in late fall and transitions to full-time from January through April. Responsibilities
Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals Lead daily huddles and communicate essential information to office associates Your Expertise
Prior experience working in customer service or a similar role Strong organizational skills and ability to plan and manage day-to-day office operations Customer-centric mindset and strong communication skills Computer proficient with the ability to use MS Office Demonstrated ability to work independently with minimal supervision Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs High school diploma / equivalent or higher Why work for us
Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, to help you build healthy habits Neurodiversity and caregiver support available to you and your family Various discounts on everyday items and services Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan The Community You Will Join
H&R Block is an equal opportunity employer that values diversity and inclusivity. We remain committed to creating an environment where everyone feels safe to bring their authentic self to work and feels like they belong as part of a larger team.
#J-18808-Ljbffr