H&R Block
Overview
Join to apply for the
Associate Team Leader
role at
H&R Block . Location: Greenwood Village, CO AO: Hiring with a flexible part-time schedule ramping up to full-time from January through April during the tax season. Responsibilities
Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities and overall goals Lead daily huddles and communicate essential information to office associates Qualifications
Prior experience working in customer service or a similar role Strong organizational skills and ability to plan and manage day-to-day office operations Customer-centric mindset and strong communication skills Computer proficient with the ability to use MS Office Demonstrated ability to work independently with minimal supervision Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs High school diploma / equivalent or higher What you’ll bring to the team
Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Serve as point of contact for onsite escalated client service concerns Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals Lead daily huddles and communicate essential information to office associates Why work for us
At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their health, wellbeing and financial wellness needs. Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, to help you build healthy habits Neurodiversity and caregiver support available to you and your family Various discounts on everyday items and services Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan Click here to checkout all available benefits The Community You Will Join
We remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized on Best Companies lists, surrounded by colleagues who are committed to helping each other grow. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Eligible associates may participate in incentive plans and benefits such as medical coverage, retirement plans, and more. Pay Range $11.00 - $29.00/Hr. Job Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Retail Referrals increase your chances of interviewing at H&R Block by 2x Greenwood Village, CO We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Associate Team Leader
role at
H&R Block . Location: Greenwood Village, CO AO: Hiring with a flexible part-time schedule ramping up to full-time from January through April during the tax season. Responsibilities
Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities and overall goals Lead daily huddles and communicate essential information to office associates Qualifications
Prior experience working in customer service or a similar role Strong organizational skills and ability to plan and manage day-to-day office operations Customer-centric mindset and strong communication skills Computer proficient with the ability to use MS Office Demonstrated ability to work independently with minimal supervision Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs High school diploma / equivalent or higher What you’ll bring to the team
Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Serve as point of contact for onsite escalated client service concerns Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals Lead daily huddles and communicate essential information to office associates Why work for us
At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their health, wellbeing and financial wellness needs. Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, to help you build healthy habits Neurodiversity and caregiver support available to you and your family Various discounts on everyday items and services Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan Click here to checkout all available benefits The Community You Will Join
We remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized on Best Companies lists, surrounded by colleagues who are committed to helping each other grow. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Eligible associates may participate in incentive plans and benefits such as medical coverage, retirement plans, and more. Pay Range $11.00 - $29.00/Hr. Job Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Retail Referrals increase your chances of interviewing at H&R Block by 2x Greenwood Village, CO We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr