lululemon
Seasonal Guest Experience Lead | Battlefield Mall
lululemon, Springfield, Missouri, us, 65897
Seasonal Guest Experience Lead | Battlefield Mall
Join to apply for the
Seasonal Guest Experience Lead | Battlefield Mall
role at
lululemon . Overview
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. The company focuses on technical fabrics, functional design, and creating positive change to support a healthier, thriving future. The environment emphasizes inclusivity, growth, and development for its people. Job Summary
The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team and drives store performance on the floor through guest experience and the team’s achievement of daily sales or unit targets. They provide input to team member performance evaluations, recommendations on store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor. Core Responsibilities
Lead from the floor to bring the lululemon guest experience framework to life and establish an exceptional, inclusive guest experience. Continuously assess guest connection and technical product education, ensuring every guest receives education and assistance as needed. Lead from the floor as Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Prepare for in-store readiness and maintain operational excellence throughout the shift. Open and close the store in accordance with procedures. Review daily business data and metrics to track progress toward sales goals and motivate the team. Participate in the store’s hiring process, including recruitment, selection, onboarding, and training. Provide feedback, coaching, in-the-moment recognition, demonstrations, and hands-on experiences to support team member development. Foster a respectful, inclusive team environment and engaging work culture. Qualifications & Requirements
Eligibility
Must be legally authorized to work in the country where the store is located. Must have reliable transportation to travel to the assigned store. Schedule/Availability
Work schedule varies based on store needs; shifts typically include mornings, afternoons, evenings, weekends, and holidays. During peak periods or special events, some team members may work early mornings or late nights/overnights. Experience
At least 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations). Experience in leading, mentoring, or delegating with others. Assets (Nice to Have)
Education: High school diploma/GED/equivalent or above. Experience: 1 year of retail/sales leadership experience (supervisor or people management not required; examples: leading delegated assignments, mentoring or assisting peers). For experiential stores with food/beverage service only: Food safety and/or liquor service certification. What We Look For
Inclusion & Diversity: Creates or supports an inclusive environment that values differences. Integrity: Behaves in an honest, fair, and ethical manner. Guest Experience: Actively creates a high-caliber, inclusive guest experience through the team. Leadership: Inspires and leads others; motivates, empowers, develops, and directs people as they work. Collaboration & Teamwork: Works productively with others to achieve goals and welcomes diverse perspectives. Decision Making/Problem Solving: Uses logic and reasoning to evaluate options and make timely decisions. Adaptability/Agility: Navigates change in a fast-paced environment and recovers quickly from setbacks. Interactive Communication: Communicates clearly and effectively in interactions with others. Work Context
Work involves moving through a store with bright lights and loud music. Work is performed as part of a team and may involve computers or other devices. Occasionally, work may involve moving boxes weighing up to 30 lbs (13.6 kg). For experiential stores with food/beverage service: May involve using industrial kitchen equipment and exposure to heat to prepare food or beverages. Compensation & Benefits
Base Pay Range:
$21.50 - $24.74/hour, subject to location minimums. Target Bonus:
$2.00/hour Total Target Base Pay Range:
$23.50 - $26.74/hour Lululemon’s compensation includes a pay-for-performance philosophy and may vary by location, knowledge, skills, experience, and internal equity. Eligible employees may participate in a competitive bonus program. Additional benefits often include extended health and dental, paid time off, retirement plan matching, employee discount, fitness & yoga classes, parental top-up, developmental courses, and various networks and leadership programs. Benefits eligibility and details may vary by location. Note: The incentive programs, benefits, and perks are subject to change at any time. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries: Retail
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Join to apply for the
Seasonal Guest Experience Lead | Battlefield Mall
role at
lululemon . Overview
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. The company focuses on technical fabrics, functional design, and creating positive change to support a healthier, thriving future. The environment emphasizes inclusivity, growth, and development for its people. Job Summary
The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team and drives store performance on the floor through guest experience and the team’s achievement of daily sales or unit targets. They provide input to team member performance evaluations, recommendations on store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor. Core Responsibilities
Lead from the floor to bring the lululemon guest experience framework to life and establish an exceptional, inclusive guest experience. Continuously assess guest connection and technical product education, ensuring every guest receives education and assistance as needed. Lead from the floor as Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Prepare for in-store readiness and maintain operational excellence throughout the shift. Open and close the store in accordance with procedures. Review daily business data and metrics to track progress toward sales goals and motivate the team. Participate in the store’s hiring process, including recruitment, selection, onboarding, and training. Provide feedback, coaching, in-the-moment recognition, demonstrations, and hands-on experiences to support team member development. Foster a respectful, inclusive team environment and engaging work culture. Qualifications & Requirements
Eligibility
Must be legally authorized to work in the country where the store is located. Must have reliable transportation to travel to the assigned store. Schedule/Availability
Work schedule varies based on store needs; shifts typically include mornings, afternoons, evenings, weekends, and holidays. During peak periods or special events, some team members may work early mornings or late nights/overnights. Experience
At least 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations). Experience in leading, mentoring, or delegating with others. Assets (Nice to Have)
Education: High school diploma/GED/equivalent or above. Experience: 1 year of retail/sales leadership experience (supervisor or people management not required; examples: leading delegated assignments, mentoring or assisting peers). For experiential stores with food/beverage service only: Food safety and/or liquor service certification. What We Look For
Inclusion & Diversity: Creates or supports an inclusive environment that values differences. Integrity: Behaves in an honest, fair, and ethical manner. Guest Experience: Actively creates a high-caliber, inclusive guest experience through the team. Leadership: Inspires and leads others; motivates, empowers, develops, and directs people as they work. Collaboration & Teamwork: Works productively with others to achieve goals and welcomes diverse perspectives. Decision Making/Problem Solving: Uses logic and reasoning to evaluate options and make timely decisions. Adaptability/Agility: Navigates change in a fast-paced environment and recovers quickly from setbacks. Interactive Communication: Communicates clearly and effectively in interactions with others. Work Context
Work involves moving through a store with bright lights and loud music. Work is performed as part of a team and may involve computers or other devices. Occasionally, work may involve moving boxes weighing up to 30 lbs (13.6 kg). For experiential stores with food/beverage service: May involve using industrial kitchen equipment and exposure to heat to prepare food or beverages. Compensation & Benefits
Base Pay Range:
$21.50 - $24.74/hour, subject to location minimums. Target Bonus:
$2.00/hour Total Target Base Pay Range:
$23.50 - $26.74/hour Lululemon’s compensation includes a pay-for-performance philosophy and may vary by location, knowledge, skills, experience, and internal equity. Eligible employees may participate in a competitive bonus program. Additional benefits often include extended health and dental, paid time off, retirement plan matching, employee discount, fitness & yoga classes, parental top-up, developmental courses, and various networks and leadership programs. Benefits eligibility and details may vary by location. Note: The incentive programs, benefits, and perks are subject to change at any time. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries: Retail
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