The Adecco Group
Overview
We are seeking a detail-oriented and customer-focused
Inside Sales Executive
to support our customers. This role is responsible for managing day-to-day customer service activities, including order processing, quoting, inventory coordination, and ensuring a high level of service and on-time delivery. Location
Hybrid – Work from Home & Rochester, NY Office Base pay range
$38,500.00/yr - $50,000.00/yr Key Responsibilities
Process customer and vendor transactions efficiently, including orders, quotes, and returns Investigate and resolve customer invoicing issues Import and manage customer demand forecasts in the Epicor P21 system; support automated purchasing and inventory monitoring Communicate product demand changes to the Purchasing team Reconcile customer performance metrics with internal reports Support and manage customer-dedicated inventory programs Maintain accurate customer profiles, including shipping instructions, item setups, and contact records Participate in key account meetings and vendor-related training as needed Serve as a first point of contact for overflow inbound calls, routing appropriately Perform various customer service and administrative support tasks Present a professional and helpful image to customers, vendors, and internal teams Stay current on product knowledge and customer trends by attending internal meetings and reading industry materials Collaborate with internal teams to meet service goals and manage time effectively Required Qualifications
Minimum 3 years of experience in a customer service or inside sales role Strong verbal and written communication skills Exceptional customer service and problem-solving abilities Detail-oriented and comfortable in a fast-paced environment Proficient in basic math (rate, ratio, etc.) and data entry Able to manage multiple priorities and adapt to shifting demands Team-oriented and comfortable working across departments Professional, organized, and dependable Preferred Qualifications
Experience with Epicor P21 or similar ERP systems Familiarity with logistics, shipping, and warehouse operations Background in wholesale distribution or product-based industries How to Apply
For immediate consideration please send a copy of your updated resume to our recruiter Kristi at Kristi.keally@adeccona.com. Please note that only qualified candidates will be contacted.
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We are seeking a detail-oriented and customer-focused
Inside Sales Executive
to support our customers. This role is responsible for managing day-to-day customer service activities, including order processing, quoting, inventory coordination, and ensuring a high level of service and on-time delivery. Location
Hybrid – Work from Home & Rochester, NY Office Base pay range
$38,500.00/yr - $50,000.00/yr Key Responsibilities
Process customer and vendor transactions efficiently, including orders, quotes, and returns Investigate and resolve customer invoicing issues Import and manage customer demand forecasts in the Epicor P21 system; support automated purchasing and inventory monitoring Communicate product demand changes to the Purchasing team Reconcile customer performance metrics with internal reports Support and manage customer-dedicated inventory programs Maintain accurate customer profiles, including shipping instructions, item setups, and contact records Participate in key account meetings and vendor-related training as needed Serve as a first point of contact for overflow inbound calls, routing appropriately Perform various customer service and administrative support tasks Present a professional and helpful image to customers, vendors, and internal teams Stay current on product knowledge and customer trends by attending internal meetings and reading industry materials Collaborate with internal teams to meet service goals and manage time effectively Required Qualifications
Minimum 3 years of experience in a customer service or inside sales role Strong verbal and written communication skills Exceptional customer service and problem-solving abilities Detail-oriented and comfortable in a fast-paced environment Proficient in basic math (rate, ratio, etc.) and data entry Able to manage multiple priorities and adapt to shifting demands Team-oriented and comfortable working across departments Professional, organized, and dependable Preferred Qualifications
Experience with Epicor P21 or similar ERP systems Familiarity with logistics, shipping, and warehouse operations Background in wholesale distribution or product-based industries How to Apply
For immediate consideration please send a copy of your updated resume to our recruiter Kristi at Kristi.keally@adeccona.com. Please note that only qualified candidates will be contacted.
#J-18808-Ljbffr