Signia by Hilton Atlanta
Communications Operator - Signia by Hilton Atlanta
Signia by Hilton Atlanta, Atlanta, Georgia, United States, 30383
Communications Operator – Signia by Hilton Atlanta
Signia by Hilton Atlanta is looking to welcome a Communications Operator to join the Front Office Team! With the legendary Georgia World Congress Center as our backdrop, Signia by Hilton Atlanta is a 976‑room property with over 140,000 sq. ft. of banquet space and 8 unique F&B outlets. We have 20+ associates that report to our Director of Rooms.
The ideal candidate holds 1 + years of call‑center and/or operator experience in a high‑volume environment. Strong customer‑service experience is a must! Switchboard training and hotel experience preferred. Minimum 6 months of hotel experience and OnQ experience is required.
Shift Pattern:
Full‑time Open Availability (weekdays, weekends, holidays as needed) between the hours of 6:30 am – 11:30 pm; both shifts are required.
Pay Range:
$17.00 per hour.
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
401(k) plan and company match to help save for retirement
Hilton Shares: employee stock purchase program (ESPP) – purchase Hilton shares at a 15 % discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Responsibilities
Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner.
Provide information and demonstrate knowledge of all hotel facilities and services.
Respond to emergencies and document and relay comprehensive, accurate information to proper parties.
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling.
Operate office equipment including computers, PBX system, fax machine, e‑mail, etc.
Qualifications & Core Values We look for candidates who demonstrate Hilton’s core values and key attributes:
Hospitality
- We’re passionate about delivering exceptional guest experiences.
Integrity
- We do the right thing, all the time.
Leadership
- We’re leaders in our industry and in our communities.
Teamwork
- We’re team players in everything we do.
Ownership
- We’re the owners of our actions and decisions.
Now
- We operate with a sense of urgency and discipline.
Quality
Productivity
Dependability
Customer Focus
Adaptability
About Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!
Work Location:
Signia Atlanta Schedule:
Full‑time Brand:
Signia Hilton Job:
Guest Services, Operations, and Front Office
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The ideal candidate holds 1 + years of call‑center and/or operator experience in a high‑volume environment. Strong customer‑service experience is a must! Switchboard training and hotel experience preferred. Minimum 6 months of hotel experience and OnQ experience is required.
Shift Pattern:
Full‑time Open Availability (weekdays, weekends, holidays as needed) between the hours of 6:30 am – 11:30 pm; both shifts are required.
Pay Range:
$17.00 per hour.
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
401(k) plan and company match to help save for retirement
Hilton Shares: employee stock purchase program (ESPP) – purchase Hilton shares at a 15 % discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Responsibilities
Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner.
Provide information and demonstrate knowledge of all hotel facilities and services.
Respond to emergencies and document and relay comprehensive, accurate information to proper parties.
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling.
Operate office equipment including computers, PBX system, fax machine, e‑mail, etc.
Qualifications & Core Values We look for candidates who demonstrate Hilton’s core values and key attributes:
Hospitality
- We’re passionate about delivering exceptional guest experiences.
Integrity
- We do the right thing, all the time.
Leadership
- We’re leaders in our industry and in our communities.
Teamwork
- We’re team players in everything we do.
Ownership
- We’re the owners of our actions and decisions.
Now
- We operate with a sense of urgency and discipline.
Quality
Productivity
Dependability
Customer Focus
Adaptability
About Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!
Work Location:
Signia Atlanta Schedule:
Full‑time Brand:
Signia Hilton Job:
Guest Services, Operations, and Front Office
#J-18808-Ljbffr