Inktel Contact Center
Employer Industry: Customer Service
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Flexible remote work environment
Supportive and collaborative work culture
Chance to make a positive impact on client experience
Engage with a diverse range of clients and their customers
What to Expect (Job Responsibilities)
Provide client support via chat and email, addressing inquiries and troubleshooting issues
Communicate proactively and professionally with customers across multiple channels, including phone, chat, and email
Assist clients with account inquiries, service questions, programs/promotions, and technical issues
Transition between communication channels as needed to enhance customer experience
Foster relationships with clients, colleagues, and non-profit partners
What is Required (Qualifications)
Must be available and punctual for scheduled work shifts
Exceptional phone, chat, and email communication skills
Ability to troubleshoot and provide solutions to client issues
Strong customer service orientation and interpersonal skills
Experience in a customer service role preferred
How to Stand Out (Preferred Qualifications)
Previous experience in a remote customer service position
Familiarity with technical support processes and tools
Ability to engage with clients in a proactive manner
Experience working with diverse client groups
Knowledge of service programs and promotions
#CustomerService #RemoteWork #CareerOpportunity #ClientSupport #CustomerExperience
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Flexible remote work environment
Supportive and collaborative work culture
Chance to make a positive impact on client experience
Engage with a diverse range of clients and their customers
What to Expect (Job Responsibilities)
Provide client support via chat and email, addressing inquiries and troubleshooting issues
Communicate proactively and professionally with customers across multiple channels, including phone, chat, and email
Assist clients with account inquiries, service questions, programs/promotions, and technical issues
Transition between communication channels as needed to enhance customer experience
Foster relationships with clients, colleagues, and non-profit partners
What is Required (Qualifications)
Must be available and punctual for scheduled work shifts
Exceptional phone, chat, and email communication skills
Ability to troubleshoot and provide solutions to client issues
Strong customer service orientation and interpersonal skills
Experience in a customer service role preferred
How to Stand Out (Preferred Qualifications)
Previous experience in a remote customer service position
Familiarity with technical support processes and tools
Ability to engage with clients in a proactive manner
Experience working with diverse client groups
Knowledge of service programs and promotions
#CustomerService #RemoteWork #CareerOpportunity #ClientSupport #CustomerExperience
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr