Bergey's
Join to apply for the Service Advisor role at Bergey's.
Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Our family of automobile, truck, and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.
Location Bergey's Cadillac – Plymouth Meeting, PA
Benefits
Vacation and PTO time
Paid Holidays
401k with profit sharing
Medical, Dental and Vision insurance
Employee Assistant Program
FSA and HSA Plans
Life Insurance
Opportunities for Advancement
Paid Training
Employee Referral Program
Employee Discount
Summary A Service Advisor is responsible for the communication between the customer and service team. The Service Advisor is accountable for development of positive customer relationships through consistent communication and exceptional customer service.
Essential Duties
Effectively communicate with customers relating to warranty claims
Monitor warranty schedules
Posting warranty credits
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes "promised time." Checks with dispatcher, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
Other tasks as assigned
Qualifications
Ambition to provide outstanding customer service
Ability to interact effectively with others in difficult situations
Competence in written and verbal communication
Desire to learn and willingness to evolve customer focus processes
Proficiency with computers and new software
High School Graduate or GED
Valid Driver's License
Successful completion of pre-employment background checks and drug screening
Bergey's is an Equal Opportunity Employer.
#J-18808-Ljbffr
Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Our family of automobile, truck, and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.
Location Bergey's Cadillac – Plymouth Meeting, PA
Benefits
Vacation and PTO time
Paid Holidays
401k with profit sharing
Medical, Dental and Vision insurance
Employee Assistant Program
FSA and HSA Plans
Life Insurance
Opportunities for Advancement
Paid Training
Employee Referral Program
Employee Discount
Summary A Service Advisor is responsible for the communication between the customer and service team. The Service Advisor is accountable for development of positive customer relationships through consistent communication and exceptional customer service.
Essential Duties
Effectively communicate with customers relating to warranty claims
Monitor warranty schedules
Posting warranty credits
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes "promised time." Checks with dispatcher, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
Other tasks as assigned
Qualifications
Ambition to provide outstanding customer service
Ability to interact effectively with others in difficult situations
Competence in written and verbal communication
Desire to learn and willingness to evolve customer focus processes
Proficiency with computers and new software
High School Graduate or GED
Valid Driver's License
Successful completion of pre-employment background checks and drug screening
Bergey's is an Equal Opportunity Employer.
#J-18808-Ljbffr