H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . You’ll provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office growth objectives. We’ll help you advance your knowledge and skills as you serve as a knowledgeable resource on tax topics and products for associates. Responsibilities
Provide leadership to a customer-centric team of tax office associates and accelerate seasonal tax business by managing a single tax office Lead daily activities to ensure tax office work is completed on time with quality standards, priorities, and goals Develop and coach associates to meet Service Standards and recognize contributions Lead daily team meetings and communicate essential information to associates Create associate work schedules, manage timekeeping and overtime Prepare tax returns, as required Conduct timely performance reviews and address associate issues with the Associate Relations Center Serve as point of contact for onsite escalated client service concerns Partner with District General Manager to create and implement office growth plans, including local partnerships and community involvement Assist the District General Manager in recruiting and interviewing candidates for tax office roles Qualifications
Prior experience in customer service, shift leadership, or a similar role Experience supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) Annual completion of continuing education and ability to meet IRS and applicable state requirements Computer proficiency with MS Office Ability to work independently with minimal supervision Customer-centric mindset, determined and resilient Flexible schedule and adaptability to business needs High school diploma or equivalent or higher Benefits
Why work for us: At H&R Block we believe in investing in our people and offering benefits to support their health, wellbeing, and financial wellness. Employee Assistance Program with Health Advocate BetterYou wellbeing program to help you build healthy habits Neurodiversity and caregiver support available to you and your family Discounts on everyday items and services Benefits with eligibility: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan Check www.blockbenefits.com for details The Community You Will Join
At H&R Block we remain committed to building a Connected Culture where trust, care, and connections help us work together and create an environment where everyone feels safe to bring their authentic self to work every day and belongs to a larger team. You will be supported by colleagues who are dedicated to helping each other grow. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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Join to apply for the
Team Leader
role at
H&R Block . You’ll provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office growth objectives. We’ll help you advance your knowledge and skills as you serve as a knowledgeable resource on tax topics and products for associates. Responsibilities
Provide leadership to a customer-centric team of tax office associates and accelerate seasonal tax business by managing a single tax office Lead daily activities to ensure tax office work is completed on time with quality standards, priorities, and goals Develop and coach associates to meet Service Standards and recognize contributions Lead daily team meetings and communicate essential information to associates Create associate work schedules, manage timekeeping and overtime Prepare tax returns, as required Conduct timely performance reviews and address associate issues with the Associate Relations Center Serve as point of contact for onsite escalated client service concerns Partner with District General Manager to create and implement office growth plans, including local partnerships and community involvement Assist the District General Manager in recruiting and interviewing candidates for tax office roles Qualifications
Prior experience in customer service, shift leadership, or a similar role Experience supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) Annual completion of continuing education and ability to meet IRS and applicable state requirements Computer proficiency with MS Office Ability to work independently with minimal supervision Customer-centric mindset, determined and resilient Flexible schedule and adaptability to business needs High school diploma or equivalent or higher Benefits
Why work for us: At H&R Block we believe in investing in our people and offering benefits to support their health, wellbeing, and financial wellness. Employee Assistance Program with Health Advocate BetterYou wellbeing program to help you build healthy habits Neurodiversity and caregiver support available to you and your family Discounts on everyday items and services Benefits with eligibility: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan Check www.blockbenefits.com for details The Community You Will Join
At H&R Block we remain committed to building a Connected Culture where trust, care, and connections help us work together and create an environment where everyone feels safe to bring their authentic self to work every day and belongs to a larger team. You will be supported by colleagues who are dedicated to helping each other grow. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr