H&R Block
Overview
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Team Leader
role at
H&R Block . Get AI-powered advice on this job and more exclusive features. Our Company
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. We are curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives. We’ll help you advance your knowledge and skills as you serve as a knowledgeable resource on tax topics and products for associates. Responsibilities
Lead and develop a customer-centric team of tax office associates Provide leadership to deliver an outstanding client experience and achieve office growth objectives Assist in recruiting and interviewing candidates for tax office associate positions Serve as the point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved Lead daily activities to ensure all tax office work is completed on time with quality and adherence to standards Build an engaging team environment through training and coaching to meet service standards Lead daily team meetings and communicate essential information to tax office staff Create associate work schedules and manage timekeeping and overtime Prepare tax returns, as required Conduct timely performance reviews and address performance concerns Qualifications
Multi-unit people management experience in the retail, restaurant, banking, or related industry 2+ years as a Tax Professional Prior experience in customer service, shift lead, or similar role and in supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) Annual continuing education and ability to meet IRS and applicable state requirements Computer proficiency with MS Office Ability to work independently with minimal supervision Customer-centric mindset with resilience and adaptability Flexible work schedule and assignment flexibility based on business needs High school diploma or equivalent or higher Benefits
Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, to help build healthy habits Neurodiversity and caregiver support Discounts on everyday items and services Medical Coverage, 401k, and Employee Stock Purchase Plan (eligibility requirements apply) Check available benefits at www.blockbenefits.com The Community You Will Join
We are committed to building a Connected Culture — trust, care, and connections in how we work together so everyone feels safe to bring their authentic self and belongs to a larger team. You will be in an exceptional work environment recognized globally on Best Companies lists, with colleagues who support each other’s growth. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Other
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Get notified about new Team Lead jobs in Wewoka, OK.
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Join to apply for the
Team Leader
role at
H&R Block . Get AI-powered advice on this job and more exclusive features. Our Company
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. We are curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives. We’ll help you advance your knowledge and skills as you serve as a knowledgeable resource on tax topics and products for associates. Responsibilities
Lead and develop a customer-centric team of tax office associates Provide leadership to deliver an outstanding client experience and achieve office growth objectives Assist in recruiting and interviewing candidates for tax office associate positions Serve as the point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved Lead daily activities to ensure all tax office work is completed on time with quality and adherence to standards Build an engaging team environment through training and coaching to meet service standards Lead daily team meetings and communicate essential information to tax office staff Create associate work schedules and manage timekeeping and overtime Prepare tax returns, as required Conduct timely performance reviews and address performance concerns Qualifications
Multi-unit people management experience in the retail, restaurant, banking, or related industry 2+ years as a Tax Professional Prior experience in customer service, shift lead, or similar role and in supervising or managing people Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) Annual continuing education and ability to meet IRS and applicable state requirements Computer proficiency with MS Office Ability to work independently with minimal supervision Customer-centric mindset with resilience and adaptability Flexible work schedule and assignment flexibility based on business needs High school diploma or equivalent or higher Benefits
Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, to help build healthy habits Neurodiversity and caregiver support Discounts on everyday items and services Medical Coverage, 401k, and Employee Stock Purchase Plan (eligibility requirements apply) Check available benefits at www.blockbenefits.com The Community You Will Join
We are committed to building a Connected Culture — trust, care, and connections in how we work together so everyone feels safe to bring their authentic self and belongs to a larger team. You will be in an exceptional work environment recognized globally on Best Companies lists, with colleagues who support each other’s growth. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Other
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Get notified about new Team Lead jobs in Wewoka, OK.
#J-18808-Ljbffr