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Maersk

Operations Field Support Analyst

Maersk, Virginia, Minnesota, United States, 55792

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Overview As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

Responsibilities

Support and deliver Operational Excellence standardization goals and initiatives across the MGF Operations to ensure process alignment, compliance, and network optimization

Support the different regions in the network with adopting new tools, processes and guidelines

Day-to-day bridge between Tech, IT and Operations after launch of hypercare

Provide front-line site support (via a ticketing system) to troubleshoot system issues and resolve L1/L2 incidents before Platform and IT (level 3) are engaged

Work closely with Product and Tech to vet and test new system functionality

Partner with Workforce Upskilling & Onboarding to help identify training opportunities

Identify and provide requirements across Regional MGF for data products to support the different user-groups and ensure adoption of new data products

Drive key operational improvement processes at Stations and HUBs

Expert on 4-wall processes, system configuration settings, and can effectively help design, test, and launch new system functionalities

Engage with network stakeholders consistently to ensure operational challenges and opportunities for improvement are captured and communicated

Accountabilities

Process and System Optimization

Process and System Design

Continuously improve the role charts/capabilities/competencies across MGF

Cross-Product Subhauler Management

Cross-Product Driver Management

Compliance Audit – SOPs, KPI, Revenue recognition timeliness

Qualifications

A minimum of 8 years experience in the industry

Able to drive change management

Not afraid of challenging status quo and senior stakeholders

Experienced facilitator

Data driven approach

Hands on Lean experience

Able to lead without authority

Possess a can-do attitude and can drive results

Team oriented and actively involved in team engagement across different locations

Understand outcome and input metrics

Can create followership

Company Benefits

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range $80,000-$87,500

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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