H&R Block
Overview
Join to apply for the
Multi-Unit Team Leader
role at
H&R Block .
Responsibilities As a Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. You’ll lead the customer-centric teams in the offices you manage to accelerate the seasonal tax business. You’ll be the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required.
You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is not remote and requires in-person work.
What you\'ll bring to the team
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
Assist DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve associate issues and address performance concerns
Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices
Travel between offices as required
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*
Your Expertise
People management experience, with the demonstrated ability to grow and develop associates
Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture
Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
Computer proficiency with the ability to use MS Office
Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*
Why work for us At H&R Block, we invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their health, wellbeing, and financial wellness needs.
Employee Assistance Program with Health Advocate
Wellbeing program, BetterYou, to help you build healthy habits
Neurodiversity and caregiver support available to you and your family
Various discounts on everyday items and services
Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
Check out all available benefits at www.blockbenefits.com
The Community You Will Join At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized worldwide on Best Companies lists, and you will be surrounded by colleagues who are committed to helping each other grow and support one another.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you. The Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr
Multi-Unit Team Leader
role at
H&R Block .
Responsibilities As a Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. You’ll lead the customer-centric teams in the offices you manage to accelerate the seasonal tax business. You’ll be the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required.
You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is not remote and requires in-person work.
What you\'ll bring to the team
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
Assist DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve associate issues and address performance concerns
Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices
Travel between offices as required
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*
Your Expertise
People management experience, with the demonstrated ability to grow and develop associates
Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture
Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
Computer proficiency with the ability to use MS Office
Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*
Why work for us At H&R Block, we invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their health, wellbeing, and financial wellness needs.
Employee Assistance Program with Health Advocate
Wellbeing program, BetterYou, to help you build healthy habits
Neurodiversity and caregiver support available to you and your family
Various discounts on everyday items and services
Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
Check out all available benefits at www.blockbenefits.com
The Community You Will Join At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized worldwide on Best Companies lists, and you will be surrounded by colleagues who are committed to helping each other grow and support one another.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you. The Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr