H&R Block
Overview
Join to apply for the
Multi-Unit Team Leader
role at
H&R Block . This role provides leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate the seasonal tax business.
You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives across three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is in-person and not remote.
Responsibilities
Provide leadership over three H&R Block tax offices and the customer-centric teams within them to accelerate seasonal tax business.
Lead and develop associates; deliver an outstanding client experience; achieve office growth objectives for all three offices.
Lead daily team meetings and communicate essential information to tax office associates.
Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
Travel between offices as required.
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
What you'll bring to the team
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
Assist DGM in recruiting and interviewing candidates for tax office associate positions.
Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues.
Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
Lead daily team meetings; communicate essential information to tax office associates.
Create associate work schedules across all offices and ensure accurate timekeeping as well as labor management.
Your Expertise
People management experience with ability to grow and develop associates.
Aptitude for growth plan execution and ability to lead towards a growth culture.
Strong decision-making and judgment skills; ability to function in a fast-paced environment with minimal supervision.
Strong interpersonal and communication skills with a customer-centric mindset.
Computer proficiency with MS Office.
Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
Why work for us At H&R Block, we invest in our people and offer benefits to support health, wellbeing, and financial wellness. Our benefits include:
Employee Assistance Program with Health Advocate.
Wellbeing program, BetterYou, to help you build healthy habits.
Neurodiversity and caregiver support for you and your family.
Discounts on everyday items and services.
Medical coverage, 401k retirement savings, and Employee Stock Purchase Plan (eligibility may apply).
Check all available benefits at blockbenefits.com.
The Community You Will Join We remain committed to building a Connected Culture — trust, care, and connections shape how we work together as we create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists, and surrounded by colleagues who help each other grow and support one another. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.
If you’re looking to make an impact, H&R Block is the place for you.
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr
Multi-Unit Team Leader
role at
H&R Block . This role provides leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate the seasonal tax business.
You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives across three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is in-person and not remote.
Responsibilities
Provide leadership over three H&R Block tax offices and the customer-centric teams within them to accelerate seasonal tax business.
Lead and develop associates; deliver an outstanding client experience; achieve office growth objectives for all three offices.
Lead daily team meetings and communicate essential information to tax office associates.
Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
Travel between offices as required.
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
What you'll bring to the team
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
Assist DGM in recruiting and interviewing candidates for tax office associate positions.
Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues.
Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
Lead daily team meetings; communicate essential information to tax office associates.
Create associate work schedules across all offices and ensure accurate timekeeping as well as labor management.
Your Expertise
People management experience with ability to grow and develop associates.
Aptitude for growth plan execution and ability to lead towards a growth culture.
Strong decision-making and judgment skills; ability to function in a fast-paced environment with minimal supervision.
Strong interpersonal and communication skills with a customer-centric mindset.
Computer proficiency with MS Office.
Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
Why work for us At H&R Block, we invest in our people and offer benefits to support health, wellbeing, and financial wellness. Our benefits include:
Employee Assistance Program with Health Advocate.
Wellbeing program, BetterYou, to help you build healthy habits.
Neurodiversity and caregiver support for you and your family.
Discounts on everyday items and services.
Medical coverage, 401k retirement savings, and Employee Stock Purchase Plan (eligibility may apply).
Check all available benefits at blockbenefits.com.
The Community You Will Join We remain committed to building a Connected Culture — trust, care, and connections shape how we work together as we create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists, and surrounded by colleagues who help each other grow and support one another. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.
If you’re looking to make an impact, H&R Block is the place for you.
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
#J-18808-Ljbffr