Pella Windows and Doors | Gunton Corporation
Customer Support Representative
Pella Windows and Doors | Gunton Corporation, Pottstown, Pennsylvania, United States
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Customer Support Representative
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Pella Windows and Doors | Gunton Corporation 3 days ago Be among the first 25 applicants Join to apply for the
Customer Support Representative
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Pella Windows and Doors | Gunton Corporation JOB SUMMARY
Manage relationships with existing and new customers providing primary communications link between the Customer, Sales, Division, and Installers. Plan and coordinate the defined post-sale process of all Window & Door orders; purchasing when required; production, prefinish, delivery, installation, and service scheduling within an assigned geographical territory. Work closely with the customers and Sales to ensure the timely, accurate, and complete resolution of all customer’s expectations, providing high-quality products and delivering a world class customer experience. Job Type
Full-time
Description
JOB SUMMARY
Manage relationships with existing and new customers providing primary communications link between the Customer, Sales, Division, and Installers. Plan and coordinate the defined post-sale process of all Window & Door orders; purchasing when required; production, prefinish, delivery, installation, and service scheduling within an assigned geographical territory. Work closely with the customers and Sales to ensure the timely, accurate, and complete resolution of all customer’s expectations, providing high-quality products and delivering a world class customer experience.
General Responsibilities
Effectively utilize the Order Management and Service Software. Manage the defined post-sales order fulfillment process to meet the customer’s expectations. Effective project management to facilitate timely installation and recovery. Maintain effective communication with internal and external customers regarding the order fulfillment process. Adjust product ship dates to ensure “Just-In-Time” inventory results while maximizing deliveries and/or installation crew schedules. Manage A/R Aging to ensure customers in your territory are not exceeding 60-90 days. Provide all installation crews with all appropriate and accurate project paperwork. Effective and timely project review. Assist/support other team members to keep workload even throughout the department. Handle all internal and external customer requests within the timeframe defined by divisional management. Take responsibility for all internal and external customer issues and develop effective solutions. Effective time management to determine priorities, determining the highest first. Always exhibit the highest standard of personal ethics and adheres to all Gunton Corporation policies. Perform additional responsibilities assigned by your manager.
REPORTING RELATIONSHIP
Reports to Customer Service and Support Manager or Customer Support Supervisor.
Minimum Qualifications
Previous customer service experience
Preferred Qualifications
College degree
Gunton Corporation is pleased to be an equal employment employer. Decisions concerning employment, transfers, and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Wholesale Building Materials Referrals increase your chances of interviewing at Pella Windows and Doors | Gunton Corporation by 2x Sign in to set job alerts for “Customer Support Representative” roles.
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Customer Support Representative
role at
Pella Windows and Doors | Gunton Corporation 3 days ago Be among the first 25 applicants Join to apply for the
Customer Support Representative
role at
Pella Windows and Doors | Gunton Corporation JOB SUMMARY
Manage relationships with existing and new customers providing primary communications link between the Customer, Sales, Division, and Installers. Plan and coordinate the defined post-sale process of all Window & Door orders; purchasing when required; production, prefinish, delivery, installation, and service scheduling within an assigned geographical territory. Work closely with the customers and Sales to ensure the timely, accurate, and complete resolution of all customer’s expectations, providing high-quality products and delivering a world class customer experience. Job Type
Full-time
Description
JOB SUMMARY
Manage relationships with existing and new customers providing primary communications link between the Customer, Sales, Division, and Installers. Plan and coordinate the defined post-sale process of all Window & Door orders; purchasing when required; production, prefinish, delivery, installation, and service scheduling within an assigned geographical territory. Work closely with the customers and Sales to ensure the timely, accurate, and complete resolution of all customer’s expectations, providing high-quality products and delivering a world class customer experience.
General Responsibilities
Effectively utilize the Order Management and Service Software. Manage the defined post-sales order fulfillment process to meet the customer’s expectations. Effective project management to facilitate timely installation and recovery. Maintain effective communication with internal and external customers regarding the order fulfillment process. Adjust product ship dates to ensure “Just-In-Time” inventory results while maximizing deliveries and/or installation crew schedules. Manage A/R Aging to ensure customers in your territory are not exceeding 60-90 days. Provide all installation crews with all appropriate and accurate project paperwork. Effective and timely project review. Assist/support other team members to keep workload even throughout the department. Handle all internal and external customer requests within the timeframe defined by divisional management. Take responsibility for all internal and external customer issues and develop effective solutions. Effective time management to determine priorities, determining the highest first. Always exhibit the highest standard of personal ethics and adheres to all Gunton Corporation policies. Perform additional responsibilities assigned by your manager.
REPORTING RELATIONSHIP
Reports to Customer Service and Support Manager or Customer Support Supervisor.
Minimum Qualifications
Previous customer service experience
Preferred Qualifications
College degree
Gunton Corporation is pleased to be an equal employment employer. Decisions concerning employment, transfers, and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Wholesale Building Materials Referrals increase your chances of interviewing at Pella Windows and Doors | Gunton Corporation by 2x Sign in to set job alerts for “Customer Support Representative” roles.
Customer Service Representative - State Farm Agent Team Member
Douglassville, PA $50,000.00-$55,000.00 1 year ago Customer Service Specialist- Foodservice
King of Prussia, PA $17.00-$19.00 9 months ago Customer Service Representative - State Farm Agent Team Member
King of Prussia, PA $15.00-$18.00 5 months ago Customer Service Center Representative (Call Center)
Newtown Square, PA $41,000.00-$62,000.00 1 month ago Customer Service Representative - REMOTE
Customer Service Representative - State Farm Agent Team Member
Wayne, PA $38,000.00-$55,000.00 1 year ago Customer Service Representative - King of Prussia
King of Prussia, PA $17.05-$17.75 5 days ago King of Prussia, PA $23.00-$25.00 1 week ago Customer Service Representative - State Farm Agent Team Member
Conshohocken, PA $33,000.00-$65,000.00 2 years ago Wayne, PA $44,759.20-$67,138.80 1 week ago Customer Service Representative - MONTGOMERYVILLE, PA
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr