Pella Windows and Doors | Gunton Corporation
Entry Level Project Coordinator
Pella Windows and Doors | Gunton Corporation, Bedford Heights, Ohio, United States
Join to apply for the
Project Coordinator
role at
Pella Windows and Doors | Gunton Corporation
2 days ago Be among the first 25 applicants
Join to apply for the
Project Coordinator
role at
Pella Windows and Doors | Gunton Corporation
JOB SUMMARY Manage relationships with existing and new customers, serving as the primary communication link between the Customer, Sales, Division, and Installers. Plan and coordinate the post-sale process for all Window & Door orders, including purchasing, production, prefinish, delivery, installation, and service scheduling within an assigned geographical territory. Work closely with customers and Sales to ensure timely, accurate, and complete resolution of customer expectations, providing high-quality products and delivering a World Class Customer Experience.
Job Type Full-time
Description
JOB SUMMARY Manage relationships with existing and new customers, serving as the primary communication link between the Customer, Sales, Division, and Installers. Plan and coordinate the post-sale process for all Window & Door orders, including purchasing, production, prefinish, delivery, installation, and service scheduling within an assigned geographical territory. Work closely with customers and Sales to ensure timely, accurate, and complete resolution of customer expectations, providing high-quality products and delivering a World Class Customer Experience.
General Responsibilities
Candidates must be able to work in our Bedford Heights, Ohio office
Effectively utilize the Order Management and Service Software
Manage the post-sales order fulfillment process to meet customer expectations
Coordinate projects to facilitate timely installation and recovery
Maintain effective communication with internal and external customers regarding order fulfillment
Adjust product ship dates to ensure “Just-In-Time” inventory, maximizing deliveries and installation schedules
Manage A/R Aging to ensure customers are within 60-90 days
Provide installation crews with accurate project paperwork
Conduct effective and timely project reviews
Support team members to balance workload
Handle all customer requests within the timeframe set by management
Develop solutions for customer issues
Prioritize tasks effectively
Uphold high personal ethics and adhere to company policies
Perform additional responsibilities as assigned
REPORTING RELATIONSHIP
Reports to Customer Service and Support Manager or Supervisor
Minimum Qualifications
Previous customer service experience
Preferred Qualifications
College degree
Construction background with window & door replacement knowledge
Gunton Corporation is an equal employment employer. Employment decisions are based on qualifications, without regard to protected characteristics.
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Project Coordinator
role at
Pella Windows and Doors | Gunton Corporation
2 days ago Be among the first 25 applicants
Join to apply for the
Project Coordinator
role at
Pella Windows and Doors | Gunton Corporation
JOB SUMMARY Manage relationships with existing and new customers, serving as the primary communication link between the Customer, Sales, Division, and Installers. Plan and coordinate the post-sale process for all Window & Door orders, including purchasing, production, prefinish, delivery, installation, and service scheduling within an assigned geographical territory. Work closely with customers and Sales to ensure timely, accurate, and complete resolution of customer expectations, providing high-quality products and delivering a World Class Customer Experience.
Job Type Full-time
Description
JOB SUMMARY Manage relationships with existing and new customers, serving as the primary communication link between the Customer, Sales, Division, and Installers. Plan and coordinate the post-sale process for all Window & Door orders, including purchasing, production, prefinish, delivery, installation, and service scheduling within an assigned geographical territory. Work closely with customers and Sales to ensure timely, accurate, and complete resolution of customer expectations, providing high-quality products and delivering a World Class Customer Experience.
General Responsibilities
Candidates must be able to work in our Bedford Heights, Ohio office
Effectively utilize the Order Management and Service Software
Manage the post-sales order fulfillment process to meet customer expectations
Coordinate projects to facilitate timely installation and recovery
Maintain effective communication with internal and external customers regarding order fulfillment
Adjust product ship dates to ensure “Just-In-Time” inventory, maximizing deliveries and installation schedules
Manage A/R Aging to ensure customers are within 60-90 days
Provide installation crews with accurate project paperwork
Conduct effective and timely project reviews
Support team members to balance workload
Handle all customer requests within the timeframe set by management
Develop solutions for customer issues
Prioritize tasks effectively
Uphold high personal ethics and adhere to company policies
Perform additional responsibilities as assigned
REPORTING RELATIONSHIP
Reports to Customer Service and Support Manager or Supervisor
Minimum Qualifications
Previous customer service experience
Preferred Qualifications
College degree
Construction background with window & door replacement knowledge
Gunton Corporation is an equal employment employer. Employment decisions are based on qualifications, without regard to protected characteristics.
#J-18808-Ljbffr