O'Reilly Auto Parts
Overview
Retail Service Specialist role at O'Reilly Auto Parts. The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply. Responsibilities
Lead store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Ensure telephone is answered according to company policy. Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed. Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members are adhering to the posted work schedule, changes/deviations are approved by a member of management, and team members are clocking in/out according to company policy. Perform all store opening/closing duties, day-end procedures, verify/securing money/deposits according to policy, prepare bank deposits as needed, ensure security measures are in place, and secure delivery vehicles. All other duties as assigned. Qualifications
Strong communication skills Ability to obtain RSS Certification Retail sales experience, preferably in auto parts Automotive systems and repair knowledge ASE Certification Fluency in multiple languages (Spanish is highly desired) Company & Benefits
O'Reilly Auto Parts has a proven track record of growth and stability. Strong promote-from-within philosophy. Total Compensation Package: Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth. O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, or disability, as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process. For accommodations, please email rar@oreillyauto.com or call 417-862-2674, ext. 68901.
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Retail Service Specialist role at O'Reilly Auto Parts. The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply. Responsibilities
Lead store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Ensure telephone is answered according to company policy. Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed. Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members are adhering to the posted work schedule, changes/deviations are approved by a member of management, and team members are clocking in/out according to company policy. Perform all store opening/closing duties, day-end procedures, verify/securing money/deposits according to policy, prepare bank deposits as needed, ensure security measures are in place, and secure delivery vehicles. All other duties as assigned. Qualifications
Strong communication skills Ability to obtain RSS Certification Retail sales experience, preferably in auto parts Automotive systems and repair knowledge ASE Certification Fluency in multiple languages (Spanish is highly desired) Company & Benefits
O'Reilly Auto Parts has a proven track record of growth and stability. Strong promote-from-within philosophy. Total Compensation Package: Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth. O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, or disability, as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process. For accommodations, please email rar@oreillyauto.com or call 417-862-2674, ext. 68901.
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