Manager Kitchen Operations Charlotte Pike Location

Role Summary Work with the Director - Back of the House (BOH) + Financial Management to achieve excellence in BOH Operations and Financial Management. This role is a leadership position and a key component in ensuring the success of Chick-fil-A Charlotte Pike - Nashville in the following areas: Financial Stewardship management through Food Cost, Labor Cost, and Repairs & Maintenance Yearly & Quarterly Planning Back of House Staffing and Operations Leadership and People Development of Back of House Team Ensuring vision and Service Model compliance across all oversight areas General Responsibilities: Develop a restaurant culture centered on growth and hospitality-minded team members and leaders, emphasizing product knowledge, stewardship, excitement, and generosity. Incorporate these values into training, ongoing development, communications, and daily culture. Maintain alignment with the vision shared by the Operator and the Director - Back of the House + Financial Management. Ensure stewardship systems are implemented throughout the restaurant. Create a center of excellence within your area of responsibility by leading and implementing systems that set standards for innovation and high performance across Chick-fil-A. Support the Director - Back of the House + Financial Management in creating, maintaining, and approving all schedules and shift changes among BOH Team Members. Ensure appropriate coverage for call-offs and no-shows. Handle disciplinary actions for actions that do not meet CFA standards, and document all disciplinary measures appropriately. Assist in the hiring process, including resume screening, interviews, and reference checks. Ensure Team Leaders enforce discipline for violations of Chick-fil-A standards and the Team Member Handbook. Promote a sales growth mentality and encourage creativity and innovation. Create, maintain, and approve all schedules and shift changes, ensuring appropriate coverage. Follow all Chick-fil-A standards and procedures, coaching team members and leaders to do the same. Skills: Strategic thinking, goal-oriented, tech-savvy Excellent communication skills, capable of handling difficult situations and working with diverse teams Dependable, mature, results-oriented Highly detail-oriented and observant Professional marketing or communications experience Strong network of business and community contacts Self-starter, creative, flexible Excellent public/networking skills Good business sense, achievement-driven Strong written and verbal communication skills Effective project and time management skills Unquestionable integrity; represents Chick-fil-A well Passionate about building client relationships Ability to work independently and as part of a team Servant spirit with a strong sense of stewardship Preferred Qualifications: Bachelor's degree or higher, preferably in business or marketing Experience in food service operations leadership Minimum of 2 years of relevant experience Bilingual in English and Spanish This is a full-time position requiring excellent time management, self-direction, and organization. The candidate must master all knowledge and skills related to every position in the restaurant.

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