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Cardinale Group

MAZDA SERVICE ADVISORCARDINALEWAY MAZDA - CORONA

Cardinale Group, Corona, California, us, 92878

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MAZDA SERVICE ADVISOR – CARDINALE WAY MAZDA, CORONA Mazda Service Advisor at Cardinale Automotive Group. Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard – we strive to create outstanding and long-lasting relationships. This means listening, caring and understanding. After forty years of success, we’re proud to call ourselves one of the nation’s top performing dealer groups.

What We Offer

Health, Dental, and Vision offered after 90 days

Each year we look to provide the very best insurance we can offer

401k provided by Empower

Ancillary insurance provided by Allstate

FSA offered

Life Insurance provided for and paid by Cardinale Automotive Group

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled.

Ensure the daily inventory of technicians’ time is consistently sold to service customers.

Distribute work between technicians efficiently.

Answer technical questions about vehicle problems, warranties, services, and repairs.

Maintain Customer Success Index at or above company standards.

Assist in diagnosing vehicle problems; order parts and tools as necessary.

Oversee administration of warranty claims as well as training and supervising of the service department.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Maintain good working relationships with factory(s) and foster positive employee relations.

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Automotive

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