Harvey Nash
Senior Final Mile Operations & Delivery Analyst
Harvey Nash, University Park, Illinois, United States, 60484
Senior Final Mile Operations & Delivery Analyst
Senior Final Mile Operations & Delivery Analyst
1 day ago Be among the first 25 applicants This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$34.00/hr - $36.00/hr Direct message the job poster from Harvey Nash Job Title: Senior Final Mile Operations & Delivery Analyst About the Role: We’re looking for a Senior Final Mile Operations & Delivery Analyst to lead the charge in optimizing our last-mile delivery performance. In this high-impact role, you’ll oversee the final leg of the supply chain — ensuring timely, efficient, and customer-focused deliveries. You’ll work cross-functionally with distribution centers, 3rd-party carriers, and internal stakeholders to improve delivery experience, reduce costs, and ensure consistent operational excellence. If you're a strategic thinker who thrives on solving logistics challenges and improving service delivery through data, process, and leadership — this is your role. What You’ll Do: Oversee Delivery Operations: Monitor and analyze KPIs like on-time delivery, cost per delivery, and customer satisfaction. Drive Continuous Improvement: Identify trends and implement process improvements using data and field audits. Manage 3rd-Party Partners: Serve as the main point of contact for escalations and performance issues with Final Mile Carriers. Audit & Optimize Routes: Participate in driver ride-alongs to assess compliance and recommend improvements. Support Customer Experience: Collaborate with Customer Service and other teams to quickly resolve delivery issues. Leverage Technology: Use TMS, route optimization tools, and analytics to streamline last-mile delivery. Control Costs: Identify cost-saving opportunities without compromising service quality. What You Bring: Bachelor's degree in Logistics, Supply Chain, Business, or related field. 5+ years of logistics/transportation experience, with a strong focus on last-mile delivery. Strong problem-solving and data analysis skills — Excel, dashboards, reporting. Excellent communication and leadership skills to manage external vendors and internal stakeholders. Experience with TMS, routing software, or telematics is a plus. Top Skills We Value: Final Mile Delivery Operations Performance Management & Auditing Vendor/Carrier Relationship Management Customer-Centric Problem Solving Logistics Analytics & KPI Reporting Why Join Us? This is a unique opportunity to own and improve a mission-critical part of the customer journey. You’ll have the freedom to innovate, collaborate, and lead initiatives that drive real business impact — all while working with a passionate team in a fast-paced environment. Apply now and help shape the future of last-mile logistics. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Supply Chain, Customer Service, and Distribution Industries Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and Retail Referrals increase your chances of interviewing at Harvey Nash by 2x Get notified about new Operations Analyst jobs in
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Senior Final Mile Operations & Delivery Analyst
1 day ago Be among the first 25 applicants This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$34.00/hr - $36.00/hr Direct message the job poster from Harvey Nash Job Title: Senior Final Mile Operations & Delivery Analyst About the Role: We’re looking for a Senior Final Mile Operations & Delivery Analyst to lead the charge in optimizing our last-mile delivery performance. In this high-impact role, you’ll oversee the final leg of the supply chain — ensuring timely, efficient, and customer-focused deliveries. You’ll work cross-functionally with distribution centers, 3rd-party carriers, and internal stakeholders to improve delivery experience, reduce costs, and ensure consistent operational excellence. If you're a strategic thinker who thrives on solving logistics challenges and improving service delivery through data, process, and leadership — this is your role. What You’ll Do: Oversee Delivery Operations: Monitor and analyze KPIs like on-time delivery, cost per delivery, and customer satisfaction. Drive Continuous Improvement: Identify trends and implement process improvements using data and field audits. Manage 3rd-Party Partners: Serve as the main point of contact for escalations and performance issues with Final Mile Carriers. Audit & Optimize Routes: Participate in driver ride-alongs to assess compliance and recommend improvements. Support Customer Experience: Collaborate with Customer Service and other teams to quickly resolve delivery issues. Leverage Technology: Use TMS, route optimization tools, and analytics to streamline last-mile delivery. Control Costs: Identify cost-saving opportunities without compromising service quality. What You Bring: Bachelor's degree in Logistics, Supply Chain, Business, or related field. 5+ years of logistics/transportation experience, with a strong focus on last-mile delivery. Strong problem-solving and data analysis skills — Excel, dashboards, reporting. Excellent communication and leadership skills to manage external vendors and internal stakeholders. Experience with TMS, routing software, or telematics is a plus. Top Skills We Value: Final Mile Delivery Operations Performance Management & Auditing Vendor/Carrier Relationship Management Customer-Centric Problem Solving Logistics Analytics & KPI Reporting Why Join Us? This is a unique opportunity to own and improve a mission-critical part of the customer journey. You’ll have the freedom to innovate, collaborate, and lead initiatives that drive real business impact — all while working with a passionate team in a fast-paced environment. Apply now and help shape the future of last-mile logistics. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Supply Chain, Customer Service, and Distribution Industries Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and Retail Referrals increase your chances of interviewing at Harvey Nash by 2x Get notified about new Operations Analyst jobs in
University Park, IL . Munster, IN $78,400.00-$92,000.00 2 weeks ago Calumet City, IL $65,000.00-$70,000.00 1 month ago Manufacturing Operations Excellence Manager
Alsip, IL $96,745.00-$120,931.00 5 days ago Whiting, IN $168,000.00-$180,000.00 2 weeks ago Operations Manager (Operations Manager II)
Oak Lawn, IL $80,000.00-$105,000.00 4 days ago Manager, Virtual Care Navigation Operations
Burr Ridge, IL $80,000.00-$90,000.00 1 month ago Tinley Park, IL $90,000.00-$140,000.00 3 weeks ago Manufacturing Operations Manager - Packaging
Gary, IN $120,000.00-$130,000.00 1 month ago Assistant Branch Operations Manager (Staffing Industry)
Business Analyst – SAP Work and Asset Management Implementation
Merrillville, IN $75.00-$80.00 1 month ago Bedford Park, IL $102,371.00-$119,701.00 2 days ago Sr. Business Process Analyst - Accounting Systems
Blue Island, IL $85,000.00-$105,000.00 2 days ago Bedford Park, IL $61,500.00-$162,500.00 3 weeks ago Bedford Park, IL $61,500.00-$162,500.00 3 weeks ago Manager, Virtual Care Navigation Operations
Burr Ridge, IL $80,000.00-$90,000.00 1 week ago South Holland, IL $55,000.00-$68,000.00 6 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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