H&M
About the Role
As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. Day in the Life / Responsibilities
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. Representing yourself and the H&M brand positively during customer interactions. Be aware of and take responsibility for your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them. Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers. Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in-store sustainability initiatives. Ensure correct routines in fitting rooms and checkout, including transactions, returns and exchanges. Ensure all admin routines for both people and operations are handled in a correct way. Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc. Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions. Team & Development: Retain and share knowledge and skills with the store team; collaborate with in-store Visual Merchandiser team; give and receive feedback to learn and support each other; communicate to inform, motivate and inspire daily or weekly. Retail Operations / Visual & Commercial Execution: Maintain a clean and tidy sales floor and back of house; ensure high fashion quality, visual and commercial presentation; maintain stock levels and provide input on allocation; manage the full garment cycle from delivery to presentation and fitting room routines; uphold in-store OMNI services and tech tools; ensure price signs are accurate and consistent; update BOH areas with key information and safety details; be responsible for opening and closing the store daily. Qualifications
To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility. You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement-oriented, motivated by performance and competition to be truly customer centric. Why You’ll Love Working at H&M
We value diverse backgrounds and inclusive workplace culture. We are a values-driven organization guided by seven values that have supported our success for over 75 years. You’ll have access to our Colleague Resource Groups (CRGs) for community and networking opportunities. We are an inclusive company where you’re encouraged to be yourself at work. You will have access to a large global talent community with opportunities for career growth. We support your wellbeing with comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and paid time off, plus a community day to serve your local community. You’ll enjoy employee discounts at H&M Group brands and can participate in our incentive program (HIP). Additional Information
Compensation: expected base salary range is $14.46-$17.06 hourly. EEOC Code: SLS Pay Status: Non-Exempt, Hourly This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company’s discretion. H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application process, please contact us at hm.ethicspoint.com and use Ask a Question. Benefits: We offer attractive benefits with development opportunities, staff discounts across H&M Group brands, and access to the H&M Incentive Program. Local markets may offer additional competitive perks. Inclusion & Diversity: H&M is committed to inclusive, diverse, and equitable workplaces. Our recruitment aims to minimize potential biases, and a cover letter is not required. Company Description: At H&M, our purpose is to liberate fashion for the many. We encourage you to be yourself, learn, and grow. We are committed to fostering inclusion and belonging across our organisation.
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As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. Day in the Life / Responsibilities
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. Representing yourself and the H&M brand positively during customer interactions. Be aware of and take responsibility for your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them. Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers. Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in-store sustainability initiatives. Ensure correct routines in fitting rooms and checkout, including transactions, returns and exchanges. Ensure all admin routines for both people and operations are handled in a correct way. Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc. Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions. Team & Development: Retain and share knowledge and skills with the store team; collaborate with in-store Visual Merchandiser team; give and receive feedback to learn and support each other; communicate to inform, motivate and inspire daily or weekly. Retail Operations / Visual & Commercial Execution: Maintain a clean and tidy sales floor and back of house; ensure high fashion quality, visual and commercial presentation; maintain stock levels and provide input on allocation; manage the full garment cycle from delivery to presentation and fitting room routines; uphold in-store OMNI services and tech tools; ensure price signs are accurate and consistent; update BOH areas with key information and safety details; be responsible for opening and closing the store daily. Qualifications
To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility. You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement-oriented, motivated by performance and competition to be truly customer centric. Why You’ll Love Working at H&M
We value diverse backgrounds and inclusive workplace culture. We are a values-driven organization guided by seven values that have supported our success for over 75 years. You’ll have access to our Colleague Resource Groups (CRGs) for community and networking opportunities. We are an inclusive company where you’re encouraged to be yourself at work. You will have access to a large global talent community with opportunities for career growth. We support your wellbeing with comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and paid time off, plus a community day to serve your local community. You’ll enjoy employee discounts at H&M Group brands and can participate in our incentive program (HIP). Additional Information
Compensation: expected base salary range is $14.46-$17.06 hourly. EEOC Code: SLS Pay Status: Non-Exempt, Hourly This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company’s discretion. H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application process, please contact us at hm.ethicspoint.com and use Ask a Question. Benefits: We offer attractive benefits with development opportunities, staff discounts across H&M Group brands, and access to the H&M Incentive Program. Local markets may offer additional competitive perks. Inclusion & Diversity: H&M is committed to inclusive, diverse, and equitable workplaces. Our recruitment aims to minimize potential biases, and a cover letter is not required. Company Description: At H&M, our purpose is to liberate fashion for the many. We encourage you to be yourself, learn, and grow. We are committed to fostering inclusion and belonging across our organisation.
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